Job description

Primary Job Responsibilities:

• Provides Salesforce and Salesforce third-party application support to end users on a variety of issues and identifies, researches, and resolves technical problems
• Follows up with internal and external users, by email, phone, or webinar to gather more information to identify and solve the problem
• Documents, tracks, and monitors the problem to ensure a timely resolution
• Submits and tracks user-reported issues in the incident management system(s)
• Ensure the incident is assigned the correct priority, category, and impact
• Validates user-reported bugs and system issues and identifies the root cause
• Assign incidents to the appropriate internal or external Technical Team resource to be worked on and tracked to ensure the work is completed
• Identify high-priority issues that may need to be addressed outside of the normal release cycle
• Identify incidents that are duplicates of existing issues and create a relationship with original and current issues
• Communicates with end users to inform them of known system issues and issue resolution
• Documents issues and issue resolution to be used to update programmatic FAQs and user guides
• Adhere to and inform the standard process for issue identification and resolution
• Communicates to end users changes in the system, points of clarification, overall technical assistance, and updates to current processes based on issues reported and issues resolved.

Job Type: Contract

Salary: $25.00 - $35.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Experience level:

• 6 years
• 7 years

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Help desk: 8 years (Preferred)
• Salesforce: 5 years (Preferred)

Work Location: On the road

Speak with the employer
+91 6092704038

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