Overview

Supervises Home Health Aides delivering service to clients in the home care setting and coordinates all related administrative responsibilities. Works under general supervision.

Responsibilities
• Assigns Home Health Aides (HHA) to deliver requested service to VNS Health patients and members. • Ensures the delivery of high-quality service by supervising activities of assigned HHA staff. • Maintains compliance of HHAs with corporate policies, state regulations, and contractual requirements. • Initiates appropriate corrective action and documentation by coaching, counseling, and terminating HHAs as required, in a timely effective manner. • Encourages and develops on-going communication with HHA staff and management across VNS Health; identifies and resolves issues which effect service delivery. • Maintains or grows caseload depending on resource availability. • Develops and implements procedures to maximize operational efficiency and effectiveness, as necessary. • Performs all duties inherent in a supervisory role. Ensures effective staff training, interviews candidates for employment, evaluates staff performance and recommends hiring, promotions, salary actions and terminations, as appropriate. • Participates in special projects and performs other duties as assigned.
Qualifications
Education:
High School Diploma or equivalency Required Bachelor's Degree Preferred

Work Experience:
Minimum of two years of experience in customer service Required Strong organization and administrative skills Required Demonstrated problem-solving abilities Required