Perks of Working for Intermountain

The PEAK Program is the following:

PEAK is an education resource provided to eligible caregivers in partnership with InStride , a global provider of enterprise education programs. Through PEAK, Intermountain offers tuition coverage for more than one hundred online learning options, including undergraduate studies, professional courses and certifications, high school diplomas, and English language learning. All courses included in PEAK are online.

Through PEAK, Intermountain will pay tuition up front so caregivers won’t have to worry about paying with their own money and then receiving reimbursement later.

Job Essentials

• Makes timely deliveries of Home Medical Equipment (HME) products and supplies to customers. Follows Homecare HME protocol regarding delivery timelines and processes.

• Conducts patient education as required, ensuring that customers feel safe, welcome, and at ease. Documents the patient education exchange with appropriate forms.

• Receives intake information from source. Verifies the client specific needs and selects appropriate equipment based on assessment while adhering to physician orders. Generates Homecare order to meet client needs and ensures completion of all documentation and paperwork.

• Provides extraordinary customer service. Responds to telephone and in-person requests in an accurate and timely manner. Ensures customer (e.g., referral source, co-worker, patient) requests are triaged and handled appropriately and in a timely manner. Interacts with all customers in a positive, tactful, and professional manner. Provides instruction to clients and caregivers in the use, care, and safety of supplies and equipment provided. Makes timely and accurate deliveries.

• Accurately completes or updates the following information as appropriate: Delivery or Pickup Ticket; handwritten sales invoice or delivery documentation via scan gun; rental agreement or return/exchange form; HME Assessment form; and Driver's Daily Activity Log. Maintains an understanding of Medicare, Medicaid, and third-party billing requirements and all components of Homecare's equipment order processing system.

• Coordinates the acquisition of appropriate medical equipment and supplies with the HME store to maintain acceptable par levels in stock.

• Communicates any problems regarding the patient's condition and use of supplies or equipment to the appropriate staff. Demonstrates keen problem identification skills and resolution abilities and addresses concerns in a timely manner.

• Completes charting and assessment notes in patient account for all setups and/or exchanges of home medical equipment. Logs appropriate progress notes in patient accounts as necessary. LOX employees only: Liquid Oxygen (LOX) Systems Handling. Maintains a high degree of knowledge related to how LOX systems work and how to operate them safely and properly.
  

Minimum Qualifications

• Current driver's license, insured and reliable transportation and an acceptable driving record.

• LOX employees only: CDL Licensure.

• LOX employees only: Current-Hazmat Endorsement.

• Two years of customer service experience.

• Strong communication and telephone skills.

• Organizational and prioritization skills.

• Work independently and be self-motivated.

• Basic computer skills including word processing, spreadsheets, internet, and e-mail.
  

Preferred Qualifications

• Experience in a health care related field.

• Medical equipment and supplies experience.

• Respiratory care knowledge either through work or school experience.

• Schedule availability of 4-5 days/week as needed