Job description

The Holiday Inn Express & Suites Medina is looking for a full time Front Desk Staff.

Open availability for evenings, weekends, & holidays are a must. We are a 24/7/365 business.

A valid driver's license is REQUIRED! No Exceptions! Our front desk agents will drive the hotel's shuttle as well.

Pay $15-$16 depending on experience.

Summary:

Handles a combination of duties, including but not limited to, check-in and check-out of guests, in a pleasant, professional, and efficient manner by performing the following duties.

Duties and Responsibilities:

• Provides professional and courteous guest service at all times.
• Wears proper uniform and name tag at all times.
• Inputs and accesses data in the computers.
• Answers telephone calls courteously and efficiently within three rings, and uses required greeting.
• Registers and assigns rooms to guests.
• Transmits and receives messages using equipment such as telephone, facsimile machine, and switchboard.
• Communicates telephone messages to guests within one minute of receiving the call.
• Makes a note of messages for guests who have not checked in yet and attaches to registration card.
• Notifies guests of incoming faxes within five minutes of receipt.
• Places courtesy calls to newly rented rooms to ensure complete guest satisfaction.
• Responds to guest requests within 10 minutes of receiving the request.
• Promotes positive relations with all individuals who approach the front desk and with those who call the hotel.
• Understands guest inquiries and provides responses.
• Focuses on guest needs while remaining calm and courteous.
• Thinks clearly and quickly, and makes concise decisions.
• Prioritizes, organizes, and follows up while focusing attention on details.
• Multitasks as necessary.
• Maintains confidentiality of all guest and hotel information.
• Ensures security of guestroom access and never gives out a guest’s room number, regardless of the circumstances.
• Works well under pressure during busy arrival and departure times.
• Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
• Makes, confirms, cancels, and changes guest reservations and meeting room rentals.
• Assists guests by making airport transportation or rental car arrangements.
• Keeps records of room availability and maintains a balanced inventory at all times.
• Performs bucket checks twice per shift.
• Ensures the safe keeping of all keys at the front desk.
• Handles accounting of money, receipts, guest accounts, and credit through operation of the front desk computer system, and through completion of reports required to ensure that company funds are secure.
• Posts charges such as room, food, laundry, and telephone to guest folios.
• Issues safe deposit boxes to guests and ensures security of keys.
• Computes bills, collects payments, and makes changes for guests.
• Maintains wake-up call service and repeats time and room number to guest to ensure accuracy.
• Blocks rooms in the computer and follows through on designated requirements.
• Assists with group room blocks and quotes rates as required.
• Promotes any current hotel and franchise marketing programs.
• Uses suggested selling skills and company sales programs to maximize revenue and occupancy levels.
• Provides guestroom tours as needed.
• Documents activities in log book as they occur during shift in order to create a record to assist with any future guest complaints or situations.
• Maintains neat and clean work space and storage areas, and ensures proper stocking.
• Completes daily shift responsibility checklist.
• Performs all duties as required and other additional tasks as assigned by management.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

High school diploma or general education degree (GED); or equivalent combination of education and experience.

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Overtime
• Weekend availability

Ability to commute/relocate:

• Medina, OH 44256: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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