Job description

Currently seeking Housekeeping Supervisor or Assistant Manager for the Kitty Hawk office. This role is a key position within the company in the delivery of customer service to our guests and homeowners. This is not an entry-level position.

Basic Spanish a Plus, but NOT required

Reports to: Housekeeping Manager

Other Department Relationships: Property Services, Rentals, Reservations, Laundry, and Maintenance

Work Week: TBD (Weekends required)

Job Requirements:

· Support and assist the housekeeping manager in:

o Create and/or update our standard and training documentation in both English and Spanish

o Provide training to our professional cleaners and ensure understanding by them

o Coordinate and keep the team up-to-date with the status of private or commercial cleans

· Utilize our technology systems to properly create, update, and close out work tasks

· Clearly and quickly communicate with homeowners and guests on any housekeeping issues that may arise

· Partner with the Housekeeping Manager on improving cleaners' efficiency and effectiveness

· Investigate housekeeping compensation requests.

· Other tasks and duties as requested

Critical Skills:

· Ability to manage constant flow of work and communicate clearly via e-mail, text, phone

· Problem solving using facts and data

· Positive ‘get it done’ attitude

Minimum requirements:

· High School education (or GED). 2-year+ college experience preferred

· Reliable transportation and report to work on-time

· Demonstrated experience using MS Office applications (or similar)

· Background in customer service and housekeeping

· No conflict of interest with additional jobs “on the side.”

· Overall objective of ensuring Housekeeping employee satisfaction and retention of managed rental property owners while also ensuring outstanding guest services

· Ensure accurate and timely communications with all departments

· Occasionally inspect properties for guest/owner arrival to assure satisfaction

· Ensure all property housekeeping issues are handled timely

· Ensure the accuracy of all accounting and payroll functions as it relates to the Housekeeping Department

· Communicate effectively and efficiently with outside vendors

· Ensure that all paperwork associated with the department is accurate and timely

· Ensure effective relations with all other departments

· Complete all assigned reports in an accurate and timely manner

· Work orders must be up-to-date and provide an accurate history for all readers

· Complete additional assigned projects and tasks accurately and timely

· Develop a working knowledge of Streamline management software

Skills, Abilities, Special Licenses or Certificates

• Organizational skills
• Ability to interact with Housekeeping employees
• Ability to pleasantly interact in an office environment
• Ability to follow through on completion of assigned projects
• Working knowledge of Spanish a plus, but not required

Working Conditions and Environment/Physical Demands:

• Professional attire (may be casual Friday, Saturday and Sunday)
• Air-conditioned office
• Ability to deal with owners of vacation rental properties that may be upset about a situation
• Requires occasionally driving to properties

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities associated with it. Management reserves the right to amend and change responsibilities to meet business and organizational needs.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Paid time off

Shift:

• 8 hour shift
• Day shift

Education:

• High school or equivalent (Preferred)

Experience:

• Cleaning Experience: 1 year (Preferred)
• Vacation Rental Management: 2 years (Preferred)

Language:

• Spanish (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

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