Job description
- Own the day-to-day interactions with multiple clients, ensuring that LexisNexis Risk internal resources understand, and are focused on, the objectives of your project, removing roadblocks, researching questions, managing conflicting priorities with customers, and coordinating implementation project plans.
- Take a proactive approach in leading our customers through their development lifecycle. We provide project and product knowledge and share best practices for the use of data to enhance consumer experiences
- Responsible for a broad scope of responsibilities: establishing connectivity and configuring product systems, conducting pre-implementation workshops, and educating customers on how our data products results are returned in XML or JSON.
- Must be solution-oriented and make the customers or third-party client effort as seamless as possible.
- Monitor results against expected outcomes and proactively communicate to leadership or senior team members on any significant fluctuations in data.
- Effectively facilitate customer training and workshops to an audience of technical and business contacts of varying levels (including C-suite).
- Understand the insurance industry, products, systems, and processes.
- Gather technical and user requirements, propose alternative solutions, communicate progress and results, set expectations, and resolve issues.
- Must have the ability to instill confidence, influence others, and represent LexisNexis at customers meetings, industry conferences, events, and throughout the organization.
- Some travel will be required based on business need.
Qualifications
- Bachelor degree in business, technology, or related field.
- Insurance industry or technical implementation experience is a plus.
- Min 5-8 years of customer management, implementation management or comparable position.
- Knowledge of XML, SOAP, Web Services, SFTP, or other systems or technologies.
- Must be curious, proactive, and accountable.
- Proven leadership of product and/or process improvement initiatives
- Ability to interpret technical specifications and communicate concepts to a variety of end users.
- Demonstrated customer or account management skills.
- Experience creating customer presentations.
Additional Preferred Remote Locations:
California, Nevada, Colorado, Oregon, Washington, Wyoming
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At Lexis Nexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:
https://forms.office.com/r/eVgFxjLmAK
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