Basic Purpose:

This position is responsible for inside sales from the Fort Worth, TX branch for the prospective customers. This position will be contacting existing customers and prospective customers in the assigned territories. Customers and prospects will be contacted by phone and by email to address needed maintenance or repair services on their lift trucks and emergency generators.

Nature and Scope:

The Inside Sales Rep. will be responsible for selling Preventative Maintenance, repairs, and parts for all makes and models of lift trucks generator systems. Detailed quotes will be prepared to include labor hours, parts, travel, mileage and other needed components and services to provide customers and prospects with complete maintenance and repair solutions for their equipment. All quotes will be prepared using Service Management.

This position will work closely with Service personnel, Parts personnel, and Rental personnel to assure that all customer inquiries for service are followed up on. Coordination with the CSR will be required to assure that the needs of customers are met.

Duties will also include pricing written bid solicitations from customers.

In addition to meeting the needs of existing customers, this position will contact any prospect to offer our service capabilities. Identifying prospects will require daily communication with Technicians, CSR, and Management to learn of new sales opportunities.

This position will report to the Fort Worth, TX Service Manager.

Principal Accountabilities:

• Provide immediate response to any inquiry from customers or prospects.
• Prepare detailed and descriptive quotations in Service Management.
• Efficiently use computers, databases, and software programs to provide fast responses to customers.
• Submit timely sales reports.
• Schedule efficient phone call planning to provide the maximum number of calls possible each day.
• Develop strong working relationships with customers to assure long term, repeat business.
• Communicate regularly with service, parts and rental management to discuss sales leads and opportunities.
• Improve product knowledge through self-study, working with technicians in the field and attending available training sessions.