Job description

Inside Sales / Customer Service Representative - Asheboro, NC

Full-time: Monday through Friday

Base pay plus incentive pay

Medical, Dental, Vision, Life Coverage (after 90 days)

Proimprint is a fun and fast-growing company in need of an Inside Sales / Customer Service representative who is a customer-focused problem solver!

This position is responsible for processing orders for custom marketing/promotional products from our website, with a high rate of conversion, by being in constant contact with clients, designers, and vendors throughout the day with inbound/outbound calls, emails, and text messages.

The ideal candidate will be an organized person who can multitask and who can provide exceptional customer service to our customers.

Minimum Qualifications - Inside Sales / Customer Service Representative

• At least one year of Call Center experience required
• At least one year of prior experience in a customer service or inside sales role.
• Must be able to commute to Asheboro Office - in office role
• Ability to pass typing test 35 wpm
• Exceptional ability to multitask in a busy call center environment .
• Considered coachable, responsible, reliable, disciplined, persuasive, and punctual.
• Positive and upbeat phone skills, excellent listening skills, and strong writing skills.
• Proficient computer skills including familiarity with MS Office Suite.
• Has a strong work ethic and seeks continuous improvement.
• High school diploma, 2-year college degree is a plus.

Responsibilities and duties - Inside Sales / Customer Service Representative

• Receive and process qualified leads to close business opportunities.
• Close business opportunities primarily by phone and/or email/chat
• Exceed individual and team sales targets.
• Consistently deliver world-class customer service experience.
• Develop and manage comprehensive sales records within compliance using CRM database and tools.
• Work internally in a cross-functional team to ensure high performance customer service
• Engage in personal and team development to enhance a professional sales culture.

The Company: Pro Imprint, a leader in eCommerce, with 12 successful websites. This position will be based out of our Asheboro, NC office.

Must pass Criminal Background Check and Drug Screening

Benefit Conditions:

• Waiting period may apply

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Supplemental pay types:

• Performance bonus

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

Ability to commute/relocate:

• Asheboro, NC 27205: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Upon job offer acceptance, are you willing to authorize a drug screen and undergo a criminal and security background check?

Education:

• High school or equivalent (Required)

Experience:

• call center: 3 years (Required)

Work Location: In person

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