Job description
Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.
Great Place to Work®
Most Loved Workplace®
Forbes Best-in-State Employer
About the role
As a claims administrator you are the first point of contact for the policyholders of Leading Insurers in Ireland. You will provide information, support, and reassure customers whilst delivering quality, accuracy and adhering to procedures and SLA’s.
- Taking in-bound calls from customers relating to new or existing claims.
- Capture all information regarding the claim accurately and promptly.
- Creating key relationships with branch administrators, loss adjusters and external providers to safeguard quality of service.
- Processing payments.
- Delivering a positive service, with an empathic ear where necessary.
- Contributing toward the success of team and individual SLA’s.
- Assisting Section Head, Line Managers, and team members to nurture an excellent team environment.
- Provide recommendations to team management on how to improve process, service, and customer experience.
- Working to achieve agreed metrics in calls answered and claims logged.
- Accurately updating client systems.
About the company
Sedgwick is a global company, and at Sedgwick, caring counts. Taking care of people, organisations and our employees is at the heart of everything we do. We serve a wide range of organizations that represent virtually every industry and comprise some of the most respected names in the world today.
Due to continued growth, we are looking for caring, empathetic and solution focused individuals to join our welcoming and energetic company.
If you are looking for a role where your advice and guidance to our policy holders will play be an integral part of the process, where you can own your success and continue your personal growth, then come and join our Sedgwick family
About you
- APA qualified preferred
- Working knowledge of CPC and financial regulatory requirements an advantage
- Excellent customer skills
- Great stakeholder management abilities
- High level of proficiency in Word, Excel, and PowerPoint
- High level interpersonal and communication (verbal/written) skills
- Effective time management
- Previous administration experience
- Experience in the Insurance industry a distinct advantage
- Strong organisational and accuracy skills with attention to detail
- Results driven
What you can expect:
- Exciting & challenging opportunity
- Hybrid or Remote working option ( 3 days training in Dublin required).
- People orientated company
- Career development and progression opportunities
- Education assistance
- Employee Assistance Program
- Sedgwick Sports & Social club
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.
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