TITLE Intermediate Technology Support Specialist (level II)
TEAM OU IT Mission Support (Learning Spaces)
WORK SCHEDULE Onsite

Are you a driven IT professional passionate about Higher Education and continuously looking for innovative ways to fine tune processes and systems? At OU IT, you will be a part of an organization that recognizes and rewards the contributions of its employees. OU IT fosters a dynamic work environment and offers a wide range of career opportunities. As part of a higher education institution, OU IT embraces the mission of the University and reflects the diversity of the students we serve. OU IT is truly a great place to work.

The IT Learning Spaces Intermediate Technology Support Specialist fills a critical role in ensuring operational continuity for shared devices in computer labs, collaborative spaces, and virtual environments. The role works collaboratively with colleges and departments across the University to understand their shared device technology needs. The role is responsible for identifying hardware requirements, deployment of required software, and troubleshooting enduser issues in over 50 spaces throughout the University. This position also assists with managing the University’s printing solution, WEPA; facilitating vendor engagement and analyzing usage to ensure optimal user experience.

Required Education: Bachelor's degree, AND:

• 36 months experience as IT Help Desk, Client Support, or related field.

Equivalency/Substitution: Will accept 48 months related experience in lieu of the Bachelor's degree for a total of 84 months related experience.

Skills:

• Knowledge of different applications and systems.
• Ability to diagnosis and solve IT problems.
• Knowledge of remote desktop applications.
• Strong analytical and problemsolving skills.
• Ability to communicate verbally and in writing.
• Excellent interpersonal skills.

Certifications:

• None

Advertised Physical Requirements:

• Sits for prolonged periods of time. Use of computer. Manual dexterity. Communicate effectively and listens. Standard Office Environment.

Departmental Preferences:

• Strong organizational skills
• Customer Service experience
• Familiarity with PowerShell
• Familiarity with server management
• Familiarity with APIs
• Active Directory experience

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https://hr.ou.edu/PoliciesHandbooks/TBTesting.

Diversity Statement: The University of Oklahoma is committed to achieving a diverse, equitable, and inclusive university community by recognizing each person's unique contributions, background, and perspectives. The University of Oklahoma strives to cultivate a sense of belonging and emotional support for all, recognizing that fostering an inclusive environment for all is vital in the pursuit of academic and inclusive excellence in all aspects of our institutional mission.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.