About the company

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on innovation and building culture, our team is rallying our company around a unique vision: forging a retail winner that is admired for national strength, deep roots in the communities we serve, and a team that has passion for food and delivering great service.

Albertsons is one of the largest retail employers, providing approximately 300,000 jobs across 2,200 stores, 22 distribution centers, 20 food and beverage plants and various support offices. We operate in 34 states and the District of Columbia under the Albertsons banner, as well as Safeway, Tom Thumb, Jewel Osco, Shaw’s and many more recognizable names.

Albertsons Companies recently rolled out our Presence with a Purpose work model. Placing a premium on adaptability, safety and family well-being, Presence with a Purpose will help us build a hybrid work environment between remote work and office time. A one-size-fits-all approach does not apply to everyone, and teams are allowed to make decisions that are best for them.

What you will be doing

The Internal Customer Service Rep is responsible for providing courteous, timely and accurate answers to customer questions, complaints, requests regarding payroll, human resources processing, benefits, employment verifications, and general employment. Requires knowledge of Microsoft Office, leave management system, labor contracts, and general HR and payroll/tax guidelines and laws.

The position will be based in Phoenix, Arizona.

Main responsibilities

• Provide courteous, timely, and accurate answers to customer’s questions related to payroll, benefits, and human resources processing.
• Answer and resolve incoming calls related to payroll questions and discrepancies utilizing available resources.
• Research and follow through on calls that could not be immediately answered within pre-established timeframe.

A copy of the full job description can be made available to you.

What we are searching for

• High School Diploma/GED required.
• 6+ months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face.
• Requires analysis, some judgment, and sensitivity to customer questions and issues.
• Some working knowledge of payroll, human resources, labor contracts, federal and state labor regulations.
• Working knowledge of PeopleSoft, leave management system, call center phone application, MS Office.
• Strong sense of customer service, verbal communication skills, business ethics, sensitivity to confidential information.
• Must be dependable and able to handle a fast-paced high volume call center atmosphere.
• Good data entry and mathematical skills

What it is like at Albertsons?

Albertsons Culture Principles

Compassion: We always treat each other with kindness and respect

Team: We always support and recognize each other

Inclusive: We always value everyone’s perspective

Learning: We always strive to grow and develop ourselves and others

Competitive: We always act with integrity to win over the customer

Ownership: We always take actions to drive our success

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