Job description

Summary of the IT Support / Desktop Technician

This position will provide in-depth technical support on a wide range of technologies such as desktop computing and client applications, telecommunications, and data networking for end-users. Resolve assigned support call records within agreed upon service levels.

Essential Functions of the IT Support /Desktop Technician

• Answer, evaluate and prioritize incoming telephone, voicemail, e-mail and in-person assistance requests from users experiencing problems with hardware, software, networking, and other computer-related technologies
• Interview user to collect information about the problem and leads user through diagnostic procedures to determine source of issue
• Determine whether problem is caused by hardware such as a modem, printer, cables, or telephone
• Handle problem recognition, research, isolation, resolution and follow up for routine users, referring more complex problems to supervisors or other technical staff
• Log and track calls using problem management database, and maintain history records and related problem documentation
• Prepare standard statistical reports such as help desk incident reports
• Analyze and evaluate incident reports and makes recommendations to reduce help line incident rate
• Contact software and hardware vendors to request service regarding defective products
• Install personal computers, software and peripheral equipment
• Provide end user systems setup and access
• Support Telephony hardware and software including PBX and dialer equipment, Inter-tel PBX and Mercury dialers
• Ensure security of organization pertaining to cameras, DVR equipment and card access
• Support end-user CR Software Platinum
• Maintain up-to-date knowledge, understanding, and compliance with all Federal, State, and Local laws and regulations, with functional area, and with Company policies and procedures
• Have regular attendance and timeliness which are required due to the production-based nature of the business and client requirements
• Provide proactive feedback to management concerning potential problems and recommendations for improvement. Recommend process improvements for efficiencies and best practices
• Must adhere to all Company, Client and Consumer confidentiality and security policies and procedures

Requirements of the IT Support / Desktop Technician

• Associates Degree in a related field and/or 3-5 years of experience
• Excellent technical skills with experience in Microsoft Suite/CRS Platinum, CUBS 3rd Party Dialer Applications (Livevox, TCN, & Global) ADP, PGP, Adobe Acrobat, WinZip, 7Zip, Pidgin, Remote Desktop Manager, RD Tabs and DLP
• Exceptional problem-solving skills
• Ability to write routine reports and correspondence
• Excellent written and verbal communication skills
• Ability to manage and prioritize multiple projects simultaneously

Benefits of the IT Support / Desktop Technician

• Medical
• Dental
• Vision
• 401K with match
• Life and disability Insurance
• Paid Time Off and more

*Backgrounds Checks and Drug Screens are performed

Radius Global Solutions, LLC is an equal opportunity employer

Job Type: Full-time

Pay: $40,000.00 - $44,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Lenexa, KS 66219: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Business-to-Business Technical Support Occupations: 2 years (Preferred)
• Help desk: 2 years (Required)
• Windows: 2 years (Required)

Work Location: In person

seankuhnke.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, seankuhnke.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, seankuhnke.com is the ideal place to find your next job.