Job description

Glanbia Business Services
IT Operations Analyst

An opportunity has arisen for an experienced IT Operations Analyst with Glanbia Business Services. This is a permanent and will report to the GBS IT Operations Team Lead EMEA.

Are you someone who likes to make it happen, make it better and make it fun? If so, our company offers you an excellent opportunity to do really interesting work and develop a career in a dynamic and innovative environment that is all about making you and our business
successful.

Location:
This is a fully onsite role and the base location of the role is Ballyragget, Co. Kilkenny, Ireland.

Key deliverables of the role

To be a technical lead in the following activities:
IT Service management Hardware build of Servers, desktop & laptops to Glanbia standard builds and working with the GI Infrastructure team to install the required applications. Software deployment of Glanbia standard builds to clients. Participate in the build and Installation of technology infrastructure on the manufacturing environment. Implement Disaster recovery solutions and test the DR procedures Implementation of security patching across the estate Security compliance reporting Support both Applications and PMO via the service catalogue Manage Physical infrastructure across G.I to ensure secure and compliant services Review ITSCM risk log on a regular basis Ensure Backups are operational for P1 services and critical data Reporting on support performance in line with IT Service Level Agreements Performing and documenting system health checks. Creating and updating system architecture documentation and asset inventories. Adhering to site operational procedures Assist with the administration of Active Directory and group policy in the Process Domains and integration of Active directory accounts with OT applications Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support

Incident management, Change & Release management Registering all user support calls in the Call Management System Provide 1st, 2nd and 3rd Line support as required for the OT/ Infrastructure environment Process Incidents / Service Requests as required Process Change Requests across all OT/ Infrastructure Services utilising the 5 phases of change Collaborate with key stakeholders Work with Team on Major Incidents when required Execute release requests in line with the agreed release process Support release Go live requests where required Supporting changes and physical troubleshooting of the manufacturing LANs, including Specifying network switch and Firewall changes and submitting change requests, patching and documentation of structured cabling.
Liaising with external third party Service Providers for Incident, Change and Release Mgt support. Ensure Service Desk tickets are kept up-to-date and accurate and also ensure that all notes and associated information relating to calls are added to the system in an appropriate manner
Project management Participate as required for OT/ Infrastructure support on Business Projects Identify and understand the business requirements and objectives for the relevant project’s Scope Project / Timelines and Deliverables to ensure proposed solution is aligned to business goals Ensure that any proposed design or alteration is fit for purpose and is supportable going forward (Future proofed) Co-ordinate IT steam utilising vendors to execute deliverables to ensure successful implementation Execute complex technical tasks when required Ensure relevant documentation is updated accordingly and stored centrally Ensure proposed solutions are approved by GBS aligning with the Group OT/ Infrastructure strategy where defined. Ensure all OT/ Infrastructure solutions are approved by the Glanbia ARB. Participate in the build and Installation of technology infrastructure on the manufacturing

Knowledge Management, Problem Management, Capacity & Availability
Drive continuous improvement and encouraging innovation Support the hand Over of New OT/ Infrastructure services to the Infrastructure support team via Knowledge process Proactively identify and resolve recurring Incidents Contribute to OT/ Infrastructure Capacity & Availability tasks / issues Maintain OT / Infrastructure alignment with GI Applications team

Vendor / Purchasing Management
Requisition of IT OT/ Infrastructure Spend including GRN of invoices
Create OT/ Infrastructure e-capex as required
Create / Maintain OT/ Infrastructure supplier contract database for IT services
Create / Maintain OT/ Infrastructure vendor management website to record issues, utilise data at vendor review meetings
Develop and maintain relationships with OT/ Infrastructure vendors and service providers.
Provide input into the Annual negotiations for OT/ Infrastructure IT Service Contracts and utilise Group Purchasing when required to facilitate these negotiations.
Liaise with GBS to leverage central IT solutions for OT/ Infrastructure where suitable for G.I
Leverage vendor relationships to attain high operational service levels, to ensure that quality services are delivered to G.I. seeking opportunities to maximise value and reduce cost in line with COVI targets.

Additionally…
Working hours may flex to meet the business requirements.
Out of Hours Support is required and inclusion in the OOH team rosters.
Out of hours work as required to complete assigned tasks.
Deliver all work in compliance with agreed corporate and best practice documentation and methodology standards. These include financial procedures, project management methodology, quality assurance, health and safety regulations, I.T. service delivery methodology and other procedures as identified through lifetime of the role.
Support the Infrastructure Manager in the delivery of duties
At all times maintain an appropriate awareness of the division’s corporate strategy and ensure projects, initiatives and support work is in compliance with the overall corporate strategy
Provide support to user community and to other department members to ensure the highest level of service
Support the implementation and maintenance of industry standard development and IT service delivery methodologies across the G.I Infrastructure estate.

And any other activities deemed required to fill the role.

At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a wide variety of candidates, and we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, or disability status.

At Glanbia our culture will celebrate individuality, knowing that together we are more.

At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a wide variety of candidates, and we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

At Glanbia our culture will celebrate individuality, knowing that together we are more.

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