Job description
Responsible for the installation and maintenance of computers, operating systems, applications software, and associated peripherals such as printers in a Windows environment
Essential Responsibilities:
- Install and maintain computer hardware, operating systems, applications, and associated peripherals in a networked environment
- Diagnose and repair hardware and software components at the module level (field replaceable unit)
- Provide technical assistance to end-users on hardware and software problems
- Ensure dependable daily operation of the technology through regular maintenance and periodic upgrades
- Provide technical guidance for student help desk
- Any other duties as assigned by management
Qualifications (minimum education, licensure, and/or experience):
- Minimum of Associates Degree in Computer Science or equivalent
- 3+ years' experience with repair services in an enterprise environment
- Experience working with a ticketing system and completing work according to set schedules
- Strong interpersonal and communication skills, customer service attitude and ability to work well with others
- Valid driver's license with good driving record
- Knowledge of network protocols, software and configurations a plus
- Strong documentation and presentation skills
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