Your mission

Our flagship store in Dublin’s historic Powerscourt Townhouse is our pride. Here is where we deliver our luxury in-person brand experiences that capture the magic of love and kindness. Working in our flagship store means you will become part of our customers’ most important moments in their lives, from the happiest to the most heartbreaking. This requires incredible passion and empathy for people, but also the skills to demonstrate expertise, finesse and initiative throughout the sales process. Your aim is to deliver an extraordinary experience for our customers, which in turn contributes to the success of our company.

We are currently hiring a full-time Jewellery Sales Consultant (5 days worked over Monday - Sunday) in our Heirloom Jewellery team. Our brilliant Heirloom team manages the sales of our luxury heirloom collection of engagement, wedding, eternity and right hand rings.

Your profile

Key Responsibilities:

• 
  Deliver an incredible experience to customers during pre-booked heirloom appointments and to walk-in customers, demonstrating comprehensive product knowledge and jewellery expertise.
• Conduct heirloom appointments virtually through virtual consultations.
• Ensure all heirloom pieces are beautifully presented and that quality and hygienic standards are perfect.
• Comfortably work towards your sales KPIs aiming to achieve optimal conversion rates.
• Liaise closely with our logistics and production teams to ensure optimal stock levels and controls, and provide updates on in-store sales trends and bestsellers.
• Ensure in-store alignment with digital marketing activities.
• Respect and ensure customer privacy and confidentiality at all times, both during their in-store experience and after.
• Provide regular reports with customer feedback, store goals and performance to the Store Manager

Key Skills:

• Demonstrate behaviours aligned with the Chupi core values.
• Excellent communication and interpersonal skills with an ability to engage with our customers, build sustainable customer relationships and deliver the elevated Chupi brand experience our customers are expecting.
• Act with integrity and build trust.
• Proactive in taking initiatives and demonstrate high levels of commitment, enthusiasm and energy, with a drive to achieve results.
• Demonstrate strong influencing skills.
• A high level of commercial awareness.

Requirements:

• A number of years experience working in a high-end customer-facing environment, e.g. luxury retail, 5* hospitality, luxury airline cabin crew, etc.
• Jewellery retail experience, silversmith or goldsmith training and/or gemstone knowledge are a distinct advantage.
• Flexibility in working hours and an ability to work weekends is a must.
• The successful candidate is a confident user of various software tools, will not be fazed by virtual technology and is experienced in providing a level of administrative support.

What next:
If you feel you can meet our customers’ high expectations and deliver the luxurious experience and expertise that is synonymous with our brand, please share your CV and a cover letter with us. The role will commence as soon as is feasible.

Why us?

Working for Chupi:
Working with Chupi means you will work in a company where kindness is a strategic pillar and one of the core principles on which we do business. We cherish our people and have a culture of trust, respect and kindness, where everyone is valued equally. We have created a community of support and mentorship within our teams, encouraging achievement through a continuous cycle of learning, innovation and growth.

We don’t believe in the always-on culture and therefore our full-time working week is only 35 hours, and we have a generous leave allowance of 30 days per year, with some of these days designated to focus on your health and wellbeing, our ‘Chupi Bank Holidays’. We also offer generous leave for families, including for example 13 weeks paid paternity leave, and help you plan for the future by helping you contribute to a pension fund. Of course our employees and their family and friends can avail of attractive discounts on our collection and we make sure to not only mark our customers’ special moments, but also those of our brilliant team.

“As a little girl I loved asking my grandmother the story behind her rings, they were little pieces of history. Precious jewellery is like nothing else in the whole world, it marks a moment and holds a magical story.”
Chupi Sweetman Founder & CEO

An ambition to deliver meaningful luxury treasures that celebrate life’s moments of love, hope and everything in between, created sustainably and to last a lifetime shaped Chupi’s vision: to transform the way people celebrate their most precious moments, and create a more beautiful tomorrow for generations to come.

Since our establishment in 2012, Chupi has gathered a cult following of people who adore our pieces and their meaning. Owning diamonds is no longer exclusive to those who are given them - although our solid gold jewellery is perfect for those oh so special gifting moments - we have taken control of our own luxuries with so many of our loyal followers purchasing their own pieces. Whether it is to mark a milestone moment or to serve as a reminder of their strength and courage, we have brought diamonds into the 21st century.

Behind the pretty pink is a powerhouse team committed to ensuring our customers are at the heart of everything we do. From our tech team building innovative technology that allows for a borderless digital experience that will feel as if you are visiting our Dublin flagship store - even if you are at the other side of the world - to our brilliant store, virtual and customer experience teams who expertly bring our customers on an elevated journey to finding their future heirloom. And naturally behind the scenes, to our master crafters placing their heart into making sure each and every Chupi piece is perfect.

We also work to deliver on our sustainability promise. Whether that is using 100% recycled gold, shifting our focus to lab-grown diamonds, or gift wrapping your future heirloom in the most exquisite sustainable packaging, we commit to making this world a better place for those who are to come.