Inspire. Educate. Equip.
We remove barriers and create access to outdoor experiences.

POSITION SUMMARY

Attendants are employees who assist in fast-paced customer service for the Venture Outdoors/Kayak Pittsburgh rental locations, generally open from May-September. During daily operations attendants will perform various duties to assist customers in the rental and use of non-motorized watercraft. *Work at more than one Kayak Pittsburgh location is permitted.

DUTIES AND RESPONSIBILITIES

• Assist participants in renting a non-motorized watercraft (i.e.; kayaks, stand up paddleboards, canoes, and pedal boats)
• Fit customers with proper paddling equipment
• Convey safety and paddling instructions to participants
• Assist participants into and out of watercraft
• Ensure participants’ safety and complete satisfaction
• Responsibly operate point of Sale system including the management of reservations and the secure processing of payments and payment information
• Learn and follow all Venture Outdoors policies and guidelines
• Clean rental facilities and materials
• Attend biweekly staff meetings facilitated by Kayak Pittsburgh management

QUALIFICATIONS

We recognize that all experience is unique and not always in a professional setting. Outdoor experience obtained recreationally or through volunteer opportunities is valid.

• Ability to work in a team environment
• Willingness to be flexible with work schedules
• Previous water experience in non-motorized watercraft (kayak, SUP, etc) is preferred but not required
• Ability to act in a professional and courteous manner at all times

REQUIREMENTS

• At least 17 years of age
  • Applicants under 18 years of age must provide legal work permit
• Obtain PA State Act 34/151 Background Clearances and FBI Background check (must acquire prior to employment)
  • A finding on the criminal background clearances is not automatic disqualification, but rather a conversation starter
• Must be available to work on evenings, holidays and weekends
• Must complete mandatory onboarding trainings (a portion of these trainings can be accessed virtually)
  • These trainings are completed after hiring and are paid trainings
• Must have reliable transportation to and from work sites
• Ability to repetitively lift and maneuver watercraft weighing up to 90 pounds with a partner
• Proof of COVID-19 Vaccination or religious exemption
  • Note: Medical and religious exemptions are accepted with written documentation (can provide upon hiring)

SKILLS YOU WILL ACQUIRE AND USE ON THE JOB

• Customer service experience
• Public speaking experience
• Client needs assessment
• Point of Sale/Registration software experience
• General work experience

HOW TO APPLY

Use the following link to submit an application: www.ventureoutdoors.org/about/employment-opportunities/

Venture Outdoors is an equal opportunity employer committed to diversity, equity, and inclusion.

VENTURE OUTDOORS STAFF EQUITY STATEMENT

• We commit to the equitable treatment of our colleagues, participants, and community members by valuing their rights, dignity, voice, and expression.
• We welcome and respect the diversity of individuality such as race, sex, gender identity, ability, culture, and religion.
• We recognize the human right for all individuals to be respected and accepted without bias.
• We commit to an organizational responsibility to build individual and community respect, dignity, fairness, care, and equality.
• We strive to understand the role our system plays in perpetuating exclusion, and to address the dynamics that support it.
• We understand that accountability is mutual and reciprocal in order to continually learn and improve.
• We believe that Diversity, Equity, and Inclusion extends beyond the workplace and encourage all to continue personal development alongside the organization.
• We require organizational staff and participants to encourage a culture of belonging and consider the entire experience and the ecosystem that supports.
• We will not tolerate explicit and implicit forms of racism, sexism, classism, xenophobia, ageism, and/or ableism.
• We will not accept the use of racial or gender biases and require staff to implement inclusionary practices within their duties and program design.

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