Key Accounts Manager required by a large Logistics company with operations in Dublin, Cork and Wexford. The company has a very ambitious management team and is happy to structure a package to attract a like-minded individual.

Responsibilities & Duties

Commercial Focus:

• Compiling, agreeing & managing freight forwarding clients and business plans where appropriate.
• Ensuring operational plans are developed and implemented to ensure achievement of freight forwarding business objectives.
• Ensuring that air/road/sea freight SLAs are met.
• Oversee and accountability for accounts
• Training staff, cross-training
• Problem solving and supporting the operator and dealing with the day to day queries
• Super-user for the implementation of IT system this will include training of staff

Operational Focus:

• Ensuring adherence to agreed legislative, company, customer and departmental standards
• Ensure smooth operational running of operations freight forwarding Clients, to include air, road, short sea and deep sea activities.
• Management of supplier relationships to ensure that SLAs are achieved.
• Ensuring that service is maintained at the levels agreed within contracts.
• Defining, compiling & analysing agreed KPI information to ensure optimal efficiency & performance.
• Producing statistical information relating clients
• Reviewing & monitoring internal processes to ensure optimum efficiencies.
• Ensuring that operational plans are developed and implemented in line with business objectives
• Reporting to the operations Manager, this requires two reports sent daily am and pm
• Ensuring all accounts are covered at all times i.e holidays, sick days, training.

Customer Focus:

• Delivering quality customer service by understanding the customers needs, processes and priorities
• Developing close relationships with clients through regular communication and meetings, developing and maintaining confidence and encouraging loyalty.
• Reviewing & analysing contract performance with customers, recommending & initiating improvement plans where appropriate.
• Ensuring that customers are kept fully informed about issues that affect contract performance.If the day to day operator does not do so please ensure to do so.
• Design and presentation of appropriate client KPI’s.please ensure to monitor that this is done.
• Identifying, developing and pursuing organic business growth opportunities with current clients. Support the day to day operator with rate enquiries, sourcing suppliers.

Administrative Focus:

• Preparation of consignment paperwork
• Preparation and submission of customs entries.
• Invoicing
• Ensuring all jobs comply with audit record requirements.
• Sourcing, compilation and presentation of air/sea/road freight rates and quotations.
• Dealing with Invoice queries relating to customer accounts

Experience, Education & Skills

• Experience within logistics sector with substantial experience operating in a team environment.
• Experience in fast paced operations environment, objective setting, including the establishment and monitoring of SLA’s/KPI’s.
• Experience of producing and key clients
• Experience of working in a health and safety focused environment.
• Strong written and verbal communication skills required. Ability to communicate appropriately and effectively with clients, suppliers, sales team, management and team.
• Leaving Cert or equivalent, ideally with a third level qualification.
• Proven ability in team focused skills coupled with an ability to drive and implement change.
• Strong IT literacy including a strong understanding of maximising the effective utilisation of technology.
• Analytical – able to analyse and extract data, developing and adapting business plans as necessary.
• Willingness to establish and manage culture change initiatives, while driving efficiency.
• Commercially Focused on maximising margin potential
• Strong interpersonal and organisation skills.
• Team player.
• Self starter with the ability work on own initiative with minimum supervision.

Terms:
Full time permanent, Hybrid working with one days attendance within an office convenient to you (Dublin, Cork and Wexford).

Package:
€Neg + Pension, Healthcare + Bonus

For a confidential discussion on this or any other current opportunity please contact Garvan Cerasi

IAC-Nov22