As a Lead Coordinator - Marketing Support, your will be responsible for handling the daily tasks of a tour coordinator while providing management support for the team.

WHY DO TEAM MEMBERS LIKE WORKING FOR US!

• Competitive wages
• HGV Offers Day One Team Member Benefits!
• Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation
• Recognition Program and Rewards
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
• 401(k) program with company match
• Paid Sick Days
• Numerous learning and advancement opportunities

Our dedication to excellence is recognized and celebrated by some outstanding accolades including a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.

SCHEDULE DETAILS:
Our Lead Coordinator - Marketing Support will work a flexible schedule to include weekends and holidays.

ADDITIONAL RESPONSIBILITIES INCLUDE:

• Service internal customers as well as external guests via phone, email and fax. Handle customer questions, problems, complaints requiring management intervention
• Mentor, coach, and train team members daily through shadowing and one on one training sessions. Provide feedback in an effort to improve efficiencies, increase production and to provide high quality customer service
• Collaborate with on-property marketing and sales management to ensure there is one cohesive strategy and that there is alignment between the various teams.
• Works with management to provide recommendations and/or develops operating procedures, call scripts, training programs, incentives, and marketing programs
• Development and execution of new marketing programs and services
• Monitor and assist in the evaluation of program/promotions contacts and booking conversion rates on a daily, weekly, and monthly basis
• Other administrative duties including management meetings, running reports and tasks as assigned by management.

What are we looking for....

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• High School Diploma or equivalent
• Ability to work a flexible schedule including evenings, holidays, and weekends
• 6+ months experience in timeshare or hospitality industry
• Manage multiple tasks and assignments, and demonstrate strong organizational skills in a fast paced work environment
• Proficient in Microsoft Word, Excel and Outlook
• Excellent interpersonal and guest relations skills

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Ability to speak, read, write Japanese language.
• Previous sales related call center experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.