JOBSUMMARY:

Responsible for overseeing the reception and attendant staff, linen/product levels of the spa, and retail area. Conducts monthly inventory of all retail items and back of the house items. Upholds the standard operation procedures service standards for the receptionist and attendant team.

• Offer the highest level of personalized service while maintaining a positive, enthusiastic, helpful, and professional attitude with all guests and team members.

• Initiate and engage in conversations in a professional and friendly manner.

• Oversees attendant/receptionist employee relations, training, product levels, service standards and linen running for both male and female spa facilities.

• Hold the attendant staff and receptionist staff accountable for the Spa SOP standards of cleanliness and service.

• Works with management to insure all linen, spa, and fitness inventory are at proper par levels.

• Ensures confidentiality with respect to guest and employee information.
• Assist Spa Attendants and Receptionist with guest experience, answering telephones, checking in guests, making reservations, providing tours and maintaining daily cleanliness of facility during operating hours.
• Assist supervisors in creating schedules to ensure appropriate staffing levels according to business volumes; i.e. special events, holidays, weekends, groups, etc.

• Acts as a resource between employees and spa manager to resolve work related conflicts. Reviews and determines appropriate resolution ensuring policy and procedures are consistently followed.

• Handles guests with problems prior to a supervisor intervention

• Maintain knowledge and understanding of treatments/physiological effects/contraindications.

• Maintain spa facility by performing necessary housekeeping duties (picking up towels, cups, shower & bathroom area, vanity area and all surrounding areas).

• Uphold spa decor by maintaining the set-up and cleanliness of the area.

• Give tours and describe the spa facility to all guests entering the facility.

• Provide beverage service to all guests

• Handles guest requests and questions in a calm, professional, and courteous manner.

• Ensures guests services are started on time and all tickets are closed out properly.

• Communicate and describe in an articulate manner the spa offerings and their benefits

• Comfortable around guests in a state of undress.

• Maintain an understanding of the spa industry and spa philosophy (balance, relaxation, unity, and a healthy lifestyle)

• Understand that as a representative of the Spa they will maintain a healthy, fit appearance and a positive attitude.

• Maintain a clean, safe, stocked and well organized work area

• Assist in all areas of the spa operation as directed by management

• Perform other tasks as assigned by Manager or Supervisor.
  

• High school diploma or equivalent.

• Two years customer service, spa, or receptionist experience

• Obtain a valid Heath Card
• Excellent computer, written and verbal communication skills.
• Ability to handle multiple tasks simultaneously
• Ability to work in a fast paced environment while maintaining a calm appearance.
  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

PHYSICAL, MENTAL AND ENVIRONMENTALDEMANDS : Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner. Must be able to speak, read, write and understand English.

Disclaimer : This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).