Job description

American Leadership Academy Coastal is currently accepting applications for a full-time Level 1 IT Technician who will provide on-site support to all technology equipment for our school. Candidates must possess, or be willing to obtain, a BIB background check from the Background Investigation Bureau. Previous experience in the IT field is preferred, but not required.

Duties and Responsibilities include but are not limited to:

● Answer, evaluate and prioritize requests for assistance from staff experiencing problems with hardware, software, networking, and other IT related issues.

● Escalate complex issues to Level 2 support providing a detailed report of steps taken.

● Install computers, software, and peripheral equipment.

● Repair of computers, software, and peripheral equipment.

● Troubleshoot phones, networks, projectors, doc cams and any other technology used by students or staff.

● Support audio and visual equipment at various ALA events.

● Train users on software and hardware on-site.

● Maintain records of work in progress and completed jobs.

● Maintain a moderate level of proficiency in software and applications supported by IT.

● Assist in miscellaneous school tasks as needed.

● Required to lift up to 50 pounds in support of hardware installations

Candidates with the following qualities and abilities will thrive as part of our team:

● Self-motivated

● Dependable

● Coachable

● Outstanding customer skills

● Ability to communicate clearly and professionally, both verbally and in writing.

● Flexible in prioritizing tasks.

● Committed to going above and beyond when necessary to reach goals.

● Leadership and team collaboration skills

● Strong planning, execution, and problem-solving skills.

Preferred additional skills:

● Security and Technical Certifications

● Apple products knowledge

● G Suite knowledge

● Active Directory knowledge

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Informational Technology: 1 year (Preferred)

Work Location: In person

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