Our WMS handles all production aspects, and as such is central to day-to-day operations and overall business goals. The main responsibility of this position will be to support and troubleshoot issues with our proprietary Warehouse Management System (WMS).

Duties and responsibilities

• Manage, prioritize, and resolve issues and work requests through our ticketing system

• Troubleshoot and resolve software issues not related to coding

• Learn our in-house Warehouse Management System

• Participate in the integration of new customers to our system via methods such as CSV, FTP, and API

• Assist in the QA testing of new functionality for our Warehouse Management System

• Train users on new application features

• Document application features and processes

• Proactively identify opportunities for system and process improvements

Requirements

• Self-Motivated & Detailed Oriented

• Experience with PL/SQL (Oracle), or other SQL languages

• Strong problem solving and troubleshooting skills

• Strong Interpersonal Skills

• Strong communication and customer service skills

• Strong time management, multi-tasking, prioritization, and organizational skills

• Experience with the Microsoft Office Suite of applications (Word, Excel, PowerPoint, and Outlook).

• College Degree or Equivalent experience

• Ability to work on a team or independent

Preferred Skills

• E-Commerce platform knowledge (Magento, Shopify, etc.)

• Experience with ticketing systems such as Zoho and Jira

• Understanding of basic warehouse workflows

• Experience with C#.NET, VB.NET, and ASP.NET

• Knowledge of fulfillment workflows and/or procedures