Under general supervision, performs moderately skilled clerical and technical support activities in the operation of the City’s library.

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Develops, coordinates and administers library programs and special projects under the Librarian’s direction.
• Serves customers at the circulation desk performing such activities as check-in and check-out of library materials and customer registration.
• Searches for books by titles, authors and subject; places items on hold.
• Assists customers with-public computer access and on-line library services..
• Participates in library committees and trainings.
• Assists with training and providing daily direction to volunteer staff.
• Assists in collection preservation and processing of lost books.
• Assists with weeding of library collection.
• Provides assistance with library’s annual inventory.
• Shelves library materials and ensures their proper order
• Answers telephone and routes calls as appropriate. Processes telephone renewals.
• Provides information concerning materials and library procedures to library customers.
• Collects fines and payments from customers.
• Calls customers regarding overdue library materials and mails overdue notices.
• Drives bookmobile, providing remote customer service when needed.
• Performs other duties as assigned or required.

Education and Experience:

High School diploma or GED equivalency and two (2) years of customer service experience, including two (2) years in a library setting. Possession of Arizona State Library Paraprofessional Certification or equivalency required.

Necessary Knowledge, Skills and Abilities:

Knowledge of:

• City policies and procedures.
• Standard library practices and procedures.
• Polaris library automation software.

Skill in:

• Following and effectively communicating verbal and written instructions.
• Providing effective customer service with tact and courtesy.
• Establishing and maintaining cooperative working relationships with employees and the general public.
• Operating a personal computer utilizing a variety of business software.

Special Requirements: Valid Arizona Drivers License. Evening hours and weekends required.
Physical Demands / Work Environment: Work is primarily performed in a Public Library.
Work Schedule: Days worked will vary Monday - Saturday; hours worked will vary based on operational hours of the Library.