LMPD Investigation Specialist (L3), Last Mile Property Damage
Full Time
Bellevue, WA
Posted
Job description
• 1+ years of administrative work • Experience with MS Word, Excel, OneNote, Outlook • Bachelor’s degree or equivalent experience
The LMPD Investigation Specialist is an integral part of our operations team, performing high judgement investigations and research for informed decision making and appropriate actions taken to improve the experience when incidents occur.
This position is based in Bellevue, WA and follows a hybrid work schedule, commuting to the office (Tues-Thurs) and working from home (Mon & Fri).
Key job responsibilities
About the team
Last Mile Property Damage (LMPD) is part of the Last Mile Safety & Performance (LMSP) organization focused on incident management and driver safety initiatives for Amazon’s Last Mile delivery network.
This position is based in Bellevue, WA and follows a hybrid work schedule, commuting to the office (Tues-Thurs) and working from home (Mon & Fri).
Key job responsibilities
- Adhering to Standard Operating Procedures (SOP) for incident handling and investigation, while leveraging multiple tools to complete complicated, high-judgement investigations and decision-making
- Evaluating root cause and performing data analysis to identify opportunities for process improvement and automation
- Escalating trends in issues or pain points occurring within the process
- Working collaboratively with team members to navigate ambiguous cases and create frameworks to drive performance consistency across the team.
About the team
Last Mile Property Damage (LMPD) is part of the Last Mile Safety & Performance (LMSP) organization focused on incident management and driver safety initiatives for Amazon’s Last Mile delivery network.
• Proficiency in intermediate/expert functions of Excel • Experience in case management • Experience performing investigative work • Ability to multi-task with efficiency and quality Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $31,200/year in our lowest geographic market up to $64,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.
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