Job description

CTI is an IT federal contracting company that deploys and maintains office equipment fleets for the U.S. Government. Founded in 1990, CTI specializes in deploying and maintaining multi-function devices (MFDs) and print software via comprehensive, customizable Managed Print Services (MPS) programs.

Scope of Work:

CTI’s Logistics team is looking to hire a logistics specialist to manage and coordinate a variety of logistics administrative tasks such as device relocations, device repairs, supply escalations, and delivery documentation management.

The ideal candidate will be highly organized, detail oriented, able to work independently, and excel at following up on tasks until completion. They will be able to multitask between various tasks and will possess a demonstrated ability to respond effectively to changing workloads and priorities. This position will report directly to CTI’s Logistics Manager.

Essential Duties and Responsibilities:

• Process and manage our customers’ escalated device repair and supply requests.
• Input device escalation requests received by CTI’s Order Managers in our ERP and keep up to date with latest information.
• Serve as a liaison between our vendors, customers, and service and supplies teams to resolve repair and supply escalations.
• Contact our customers to provide updates on repair and supply request escalations.
• Process and manage equipment relocations during the life of each task order, ensuring they are being executed according to the contract statement of work (SOW).
• Input device relocation requests from CTI’s Order Managers and customers in our ERP and keep up to date with the latest information.
• Serve as a liaison between our customers and vendors’ relocations team to complete relocation requests.
• Add and change our customers’ device location information in our ERP as needed.
• Assist with management of our customers’ device delivery documentation, such as Bill of Ladings (BOLs); these includes BOLs for all of customers’ devices delivered, relocated, and removed.
• Assist with processing, updating and correcting BOLs in our BOL Repository database and BOL eMail folder.
• Follow up for escalated device’s missing BOLs with vendors, carriers, and customers.
• Collaborate with CTI’s Logistics teams on tasks related to BOL management.
• Effectively communicate service escalation problems and customer complaints and vendor relations problems with CTI’s Logistics Manager.
• Collaborate and provide customers’ device information to CTI’s Contracts Department when required.
• Effectively handle customer inquiries/requests and communicate with appropriate company personnel, when necessary.

Minimum Qualifications

• Associates degree required; Bachelor’s degree preferred.
• Direct logistics experience providing solutions to federal government customers.
• Exceptional written and verbal communication, superior attention to detail, and ability to interface with internal stakeholders to ensure customer satisfaction.
• Strong organization and ability to continually follow up.
• Customer service mindset for both external and internal clients.
• Proficiency in Microsoft Office including Word, Excel, and Outlook.
• High level of enthusiasm and energy.
• Ability to work both independently and as a team player with minimal supervision.
• Ability to multitask, work in a fast-paced environment often with short notice, to meet deadlines.

Requirement:

• Must be United States citizen or permanent resident with a valid work permit.

Salary and Company Benefits:

• Starting salary dependent on experience/fit.
• Low cost comprehensive health insurance: CTI pays for 50% of the monthly premium and most of your health insurance deductible costs.
• Comprehensive 401k offering including low-cost mutual funds.
• CTI contributes an amount equal to 3% of your salary into your 401k regardless of if you contribute.
• Starting two weeks paid vacation, one week paid sick leave per year.
• Workers’ compensation and long-term disability insurance paid for by CTI which pays for 60% of your salary until age 65.
• Company-paid life insurance for each employee to the beneficiary of the employee’s choice.
• Hybrid work environment.

Equal Opportunity/Affirmative Action Employer.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• logistics: 2 years (Preferred)
• ERP systems: 2 years (Preferred)
• equipment delivery documentation management: 2 years (Preferred)

Work Location: Hybrid remote in Derwood, MD 20855

seankuhnke.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, seankuhnke.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, seankuhnke.com is the ideal place to find your next job.