Job description

Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care. Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services. Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at www.publicpartnerships.com).

Watch the "*What We Do*" video on our website: https://www.publicpartnerships.com/about-us/#

Duties & Responsibilities:

• Reviews and ensures that all fulfillment mail jobs are completed properly and timely
• Provides administrative support
• Logs, sorts and delivers all incoming and interoffice mail
• Monitors and reports on mailroom inventory
• Manages mail process for bulk mailings
• Troubleshoots mailroom equipment malfunctions as needed
• Identifies barriers to timely fulfillment and takes necessary steps to report to supervisor or manager
• Adheres to daily processing goals and metrics
• Meets quality assurance standards as applicable to program
• Performs quality assurance on fulfillment work being performed by the team
• Provides office management support
• Assists on researching and resolving customer issues
• Ability to prepare ad hoc reporting applicable to fulfillment activities
• Supports training for new staff within the department
• Creates cases utilizing our internal CRM system
• Creates and maintains service request database
• Assists leadership in compliance with all employee standards for operations
• Assists in processing verification and triage process for multiple programs
• Manages support ticket bins to process fulfillment requests
• Works within a team to accomplish other duties on projects to meet necessary deadlines
• All other duties are assigned

Required Skills:

• Ability to interact positively and build rapport with coworkers and/or external contacts
• Utilizes various software and databases including but not limited to, Portal, BPM, CRM and other third-party vendor sites
• High-energy, hands-on employee who thrives in a fast-paced work environment
• Ability to grasp new concepts and ideas quickly
• High aptitude for process assessment, improvement, and recommendation
• Strong aptitude for working independently with little guidance as well as collaborating with others
• Moderate experience with Microsoft Office 365, specifically Excel, Word, and Outlook
• Ability to manage and coordinate several ongoing assignments while meeting deadlines and performance goals
• Ability to navigate between multiple applications
• Commitment to exceptional client service
• Exceptional verbal and written communication skills
• Excellent accuracy, attention to detail, and multi-tasking capability

Qualifications:

Education: High School Degree

Experience: 2+ years in a mailroom or office setting, preferably in a deadline driven environment

Knowledgeable of state specific requirements to complete the fulfillment process a plus

Compensation & Benefits:

• 401k Retirement Plan
• Medical, Dental and Vision insurance on first day of employment
• Generous Paid Time Off
• Tuition & Continuing Education Assistance Program
• Employee Assistance Program
• and more!
• The base pay for this role is $41,000.00 annually; base pay may vary depending on skills, experience, job-related knowledge, and location. Certain positions may also be eligible for a performance-based incentive as part of total compensation.

Public Partnerships is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.

Job Type: Full-time

Pay: From $41,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

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