Location: Dublin/Hybrid

About your new employer

• Leading Irish utility company

• Almost 8,000 employees

• Invested €1bn in infrastructure last year

• Contributed over €2bn to the economies it operates in last year

• Distributed over €2m across a range of community initiatives last year

Main Responsibilities

• Collaborate and assist key stakeholders across the business in determining key research projects to secure market and customer insights to support brand, retention, and acquisition strategies.

• Manage and deploy the expertise of a panel of research agencies to use best in class research methodologies to secure insights in an efficient and cost-effective manner.

• Drive an insight-led action plan to enhance customer experiences.

• Create differentiation for all brands within the Group portfolio.

• Review customer journeys and positively challenge existing processes to improve the overall customer experience.

• Identify customer pain-points from analysis of customer journeys, research, and Voice of Customer channels, and liaise with internal business owners to identify and assign “pain-points”, tracking these through to resolution, to improve the overall customer experience.

• Gather and statistically analyse market and customer data from surveys to help develop strategic plans for key market segments

• Manage research budget and productive business relationships with research partners.

• Analyse and report both on competitor and market activity and on broader societal and cultural trends impacting on the business.

• Facilitate market research requested from Customer Solutions, ESB Corporate, Strategy & Innovation and Engineering & Major Projects.

• Deliver impactful presentations, answering questions and instilling confidence in the audience of stakeholders.

• Actively contribute to enhance productivity and expertise in the Strategic Marketing and Insights team and the wider Marketing and Customer Insights team.

Key Requirements

• Either 3rd level qualification or equivalent work experience is essential.

• 2+ years’ experience working in a market and customer research position or related field.

• Fully proficient in Microsoft PowerPoint, Word and Excel.

• You have excellent writing, analytical and reporting skills with the ability to absorb and interpret data and information to draw insights and inform future business decisions.

• You will have a detailed knowledge of both quantitative and qualitative research techniques.

• Exceptional written, oral and presentation communication abilities

• High levels of enthusiasm, commitment, and a proven ability to collaborate and engage with stakeholders.

What’s in it for you?

– Hybrid / flexible working

– Competitive base salary

– Pension contribution

– Gym discount

Get in touch:

If you are interested in hearing more about this job, please apply here and we can arrange a call! Looking forward to hearing from you!