Job description
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HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.
Medical Assistant
This position requires travel 1 day week to Brooklyn
Position Overview:
Hospital for Special Surgery, #1 in Orthopedics for the last 13 years and is currently looking for an experienced and energetic Full - Time Medical Assistant for one of our physician offices. Dr. Gabriella Ode is a Sports Medicine Surgeon who specializes in shoulder, elbow, and knee injuries. In this role you will assist the provider with outpatient office visits, as well as provide administrative support to an HSS physician practice and contribute to an environment of clinical excellence.
The primary clinical tasks are: patient rooming, injection set up and phlebotomy.
The primary administrative tasks are: answering phones, scheduling appointments, checking out patients, assisting with new patient questionnaires, chart review, patient call backs.
Competencies/skills:
- Experience with Epic Medical Records System required; strong computer skills required as well
- Superior written and oral communication skills
- Exceptional customer service skills
- Ability to follow through with tasks to completion
- Strong organizational and problem-solving skills
- Ability to multitask in a fast paced environment
- Ability to effectively and accurately follow directions or instructions
- Ability to work collaboratively as part of a team; offers to help coworkers when needed
- Detail-oriented
- Ability to escalate issues appropriately
- Consistently displays a positive attitude towards one’s work and work environment
- Knowledge of healthcare and health insurance
- Familiarity with medical terminology and general office protocol required.
- Answering phones, scheduling patient appointments, checking out patients, collecting copays and assist with patient call backs.
- Coordinating patient intake, answering patient calls, scheduling appointments, following up with and tracking patients after surgery, documentation, and assisting in scribing during patient visits.
- Serve as an ambassador in patient flow and care operations, and outreach to referring practices.
- Assist with patient rooming tasks (i.e., medication reconciliation, medical history, vital signs, height/weight, fall assessment, pain scale etc.).
- Confirm radiology services have been completed prior to physician visits.
- Assist in managing patient information, uploading CD images & making copies of pertinent exams.
- Assist patients with wayfinding and transport (e.g., wheelchair) throughout the site.
- Ensure patient care areas and nurses’ station are neat and presentable.
- Provide exceptional customer service to all patients, visitors, and staff.
- Assist patients with filling out questionnaires and assessment forms.
- Perform chart review.
Other Requirements: #LI-Onsite
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