Job description
A full-time, permanent vacancy has arisen for the role of Medical Screening Administrator. The successful candidate will be providing general correspondence and high standard administration services in the Vhi Medical Centre in Dundrum to support the end-to-end provision of the Screening service to Vhi customers.
Key responsibilities will include but are not limited to:
The successful candidate must have:
VHI is an equal opportunities employer. Closing date for this role is 22/12/2022.
Key responsibilities will include but are not limited to:
- Meeting, greeting and checking in of clients arriving at Medical Centres for Medical Screening services.
- Providing general correspondence and administration services in the Vhi Medical Centres. Maintenance of computerised and manual files.
- Responding to customer phone calls.
- Communication with sales account managers and corporate customers to manage Corporate Screenings.
- Day-to-day running of the administration function with respect to screenings.
- Supporting the Kilkenny Screening Team with regard to customer queries.
- Supporting the Laboratory with regard to sample queries.
- Adhere to clinical governance processes and ensure SOP (Standard Operating Procedures) compliance.
- Follow and assist in the development of SOPs.
- Processing credit card payment transactions
- Updating End User Computing spreadsheets to facilitate appropriate tracking and monitoring of the service.
- Obtaining customer feedback by encouraging customers to complete the feedback survey.
- Support the requirements of JCI accreditation through compliance with JCI Standards and SOPs, KPIs and audits.
- Promote and develop a culture of quality and safety in line with the Vhi H&W QSR Framework and the Vhi H&W Mission, Vision and Values.
The successful candidate must have:
- At least 2 years administration experience.
- Excellent communication and interpersonal skills.
- Good organisational skills and self-motivated.
- Good computer literacy skills (Word, Excel & PowerPoint) including typing skills. Accuracy, attention to detail and good follow-through.
- A high degree of proactivity and flexibility with good team spirit
- Demonstrate Alignment with Vhi Values.
VHI is an equal opportunities employer. Closing date for this role is 22/12/2022.
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