Job description
GENERAL PURPOSE OF THE JOB
Everside Health is seeking a Patient Liaison who will focus on conducting proactive outreach to patients to coordinate office visits and assist prospective patients in joining Everside Health. This individual will work in a fast-paced environment, collaborating with Care Teams, Account Managers, Regional Operations and the Member Experience team on shared initiatives and goals. They will be joining an innovative team that is passionate about delivering “best in class” service with an emphasis on improving the patient’s experience.
This position requires professional etiquette, time management skills, excellent communication skills, attention to detail and the ability to work well as part of a fast-paced team. The ideal candidate for this position is a communications expert and results-oriented team-player.
COMPANY OVERVIEW
Everside Health is a national on-site, near-site and virtual primary care provider on a mission to fix America’s broken healthcare delivery model. We are technology-driven and care-obsessed. With our expanding reach, scale, and expertise, we truly make an impact on a national level by serving more clients and improving the health of more people, all while achieving the goal of reducing the total cost of healthcare for employers and organizations. That’s why we exist – and our relentless focus through care delivery access, technology, transparency, and relationships drives us every day.
OUR MEMBER ENGAGEMENT SPECIALISTS ENJOY:
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Bonuses based on performance
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Work remote with office space available
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Excellent benefits including medical, dental, vision and 401k savings plan
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Company provided laptop
ESSENTIAL DUTIES & RESPONSIBILITIES
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Communicate with internal and external customers to coordinate outreach efforts
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Conduct proactive outreach to patients to coordinate clinic visits and preventive care
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Assist enrolled patients in scheduling appointments for office visits and documenting all activity within appropriate system(s)
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Assist clients with eligibility and/or enrollment related issues to ensure streamlined enrollment processes for patients
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Track and report relevant data regarding enrollments and engagement attained through outreach activities
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Gather data to identify trends and opportunities and make recommendations to increase conversion rates
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Monitor and recommend improvements to automate processes, increase efficiencies and improve customer satisfaction
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Demonstrate the ability to explain Everside Health’s model, sell the benefits and address any concerns and feedback
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Address internal customer concerns with "best in class" service and an emphasis on accuracy and efficiency.
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Perform other duties as assigned/necessary.
QUALIFICATIONS
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Minimum of two (2) years customer service experience.
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Experience with Salesforce or similar CRM preferred.
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Ability to effectively prioritize and execute tasks on time in a fast-changing environment, comfort with, and prior exposure to, ambiguity in a business environment.
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Solid interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at various levels across the company and to foster a positive work environment.
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Demonstrated time management skills and ability to handle multiple priorities and meet deadlines.
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Solid problem-solving skills with the ability to work and think outside-the-box.
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Demonstrated proactive behavior and a "can do" attitude; highly motivated, goal-oriented self-starter.
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Strong communications skills including ability to listen effectively to customers to gain understanding of client/patient needs and ability to communicate information clearly and effectively.
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High School Diploma or equivalent
Pay Range: $19-24/hr
The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level.
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