Job description
The Member Services Representative (MSR) is the “face” and “personal connection” to our members in our Financial Centers. With a focus of making things easy, enjoyable and effective, the MSR brings a dynamic personality to ensure the delivery of exceptional member service through high levels of engaging communication, accuracy and efficiency while educating members on SECU products and services and making appropriate referrals. The MSR is the primary lobby leader/concierge in the Financial Center, actively coordinating the lobby traffic to include managing the appointment schedule and setting realistic wait-time expectations for walk-up members. MSRs also assist members through the Curbside channel, using this as an opportunity to promote SECU’s alternative channels of delivery and modeling self-service behaviors. They also ensure effective referral-based conversations occur that will benefit the member and the overall performance of the Financial Center.
An MSR possesses a knowledge of and understanding of SECU (e.g. critical measures, strategy), home financial center/surrounding market footprint and the financial services industry in addition to an awareness of SECU Brand and the impact on our envisioned future. This individual also must have a thorough knowledge of SECU’s products and services and the ability to take accountability for his/her behaviors and results while being a highly effective advisor to the member and team player within the financial center.
- College Degree Preferred
- Experience Proven performance in relationship building, goal attainment in retail banking sector preferred
- Communication, organization, teamwork, punctuality, critical thinking, social skills, creativity, interpersonal communication, adaptability, friendly personality
What You’ll Get.
Join Team SECU and become relevant and significant, day in and out, in the lives of our members, employees and the communities we serve in a highly ethical and fiscally responsible manner.
SECU is Maryland's largest Credit Union and our guiding principles define our culture. We are member centered and employee focused, know relationships generate outcomes, choose right over easy, and put the heart in banking.
Apply today and be part of our journey!
In addition to never being controlled by outside owners, one of the great perks of joining Team SECU is our total rewards package for all employees working 20+ hours per week, which includes:
- Market competitive pay
- Robust 401(k) retirement savings program
- Generous paid leave programs
- And more….SECU 2023 Benefits Guide
SECU is committed to supporting your health and well-being – and maintaining a safe and healthy work environment.
Effective January 10, 2022, SECU requires that all successful applicants be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
To learn more about what it is like to work at SECU please visit our career portal - secumd.org/careers
If you’re interested in a challenging and rewarding career then SECU is for you!
We can’t wait to get to know you!
SECU is an Equal Opportunity Employer
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