Who We Are

PrizePicks is the largest independently owned and fastest growing Daily Fantasy Sports (DFS) platform in North America, serving over 600,000 members and paying out over $250 million in winnings inception to date. Centered around real-money over/under predictions, PrizePicks is the simplest variety of DFS and offers the widest breadth of sports coverage in the industry. In 2021, members had the opportunity to play over 40 distinct markets throughout the year. Boasting partnerships to date with the Atlanta Falcons, Atlanta Braves, and Miami Marlins, as well as Ghost Gaming, PrizePicks is the closest legal alternative to legal mobile sports betting in the majority of the United States. With an existing digital footprint covering more than 65 percent of the U.S. population, PrizePicks is the most accessible game for the masses. PrizePicks was recently recognized as the 2021 Fantasy Sports Business of the Year Award and for Best Product Experience from an Operator by the Fantasy Sports & Gaming Association. The company is headquartered in Atlanta, but remote is an option for the immediacy of this position. PrizePicks is available in the App Store and Google Play or at prizepicks.com.

Responsibilities Include

• Participate in all responsibilities listed for Member Support Leads as needed

• Overseeing member support representatives performance (metrics/quality/compliance/coaching)

• Responsible for the daily schedule of your team to ensure adequate coverage to meet our member’s needs

• Reporting performance records and evaluations to HR and senior management

• Ensuring that business goals, deadlines and performance standards are met

• Responsible for reviewing and approving time cards for your team in ProLiant

• Work closely with the Director of Member Relations to ensure all training needs of your team are being met

• Support recruiting efforts of the member support team through reviewing applications and conducting interviews as needed

• Closely monitor the PrizePicks experience email to ensure all members are being addressed in a timely manner

• Process member email edit requests in a timely manner

Qualifications & Preferred Skills

• Mastery of all Member Support Lead activities

• Excellent communication skills both verbal and written

• Leadership and team management skills

• Attention to detail and problem-solving skills

• Able to work successfully in a team environment

• Time management and organizational skills

• Ability to maintain a consistent teamwork mentality

  
  

Benefits

• Medical, Dental, Vision & Long-term Disability insurance

• A modern work schedule focused on getting the job done well, not hours clocked

• Flexible vacation policy designed to let you recharge

• A generous family leave & new child policy

• An Employee Referral Program, which rewards you for recruiting talent from your network to our organization

• A vibrant work-environment where quality and innovative work do not go unnoticed

• Significant opportunity for growth and career advancement based on performance

Want to Learn More?

• PrizePicks agrees DFS partnership with Atlanta Falcons (SBC Americas)

• PrizePicks Continues to Post Record Months to Begin 2021, Expands Leadership Team With an Eye Toward Category Growth (Yahoo Finance)

• PrizePicks Stacks Its Chips for the Future, Closes Round of Strategic Investors (AP News)

• CSL Esports joins forces with PrizePicks (Esports Insider)