Job description
Overview:
Position is telework eligible, but candidate needs to be available to attend meetings and support other requirements on base as needed. Government reserves the ability to rescind telework eligibility at a later date.Responsibilities:
This position supports the NAWCAD DNA Department’s various IT product teams in development, implementation and improvement of IT related processes aligned with IT Service Management best practices such as ITIL. The position applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics where applicable. Applies fundamental concepts, processes, practices, and procedures on technical assignments such as Capacity Management and Change/Configuration Management. Performs work that requires practical experience and training. Works under the guidance and supervision of team lead. Analyzes science, engineering, business, and other data processing problems to implement and improve computer systems. Analyzes user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities, workflow, and scheduling limitations. May analyze or recommend commercially available software. Run methodologies and execute tasks per defined and documented procedures. Work with team members to find creative, innovative solutions to problems. Write and continually update documentation for all processes and procedures. Support Steady-State Operational and Maintenance activities necessary to continue on-going operations of existing systems and support infrastructure. Participate in the Agile maintenance activities and ceremonies to help facilitate progress, answer any questions, and provide and understand detailed technical requirements as necessary. Provide technical services to ensure successful business operations, maintenance, and enhancement of the systems.
Position is telework eligible, but candidate needs to be available to attend meetings and support other requirements on base as needed. Government reserves the ability to rescind telework eligibility at a later date.
- Contributes to process documentation & deliverables
- Develops automated process workflows
- Supports Data Center Capacity Management process
- Facilitates process improvement meetings (after action reviews, audit reviews, etc.)
- Researches and implements industry best practices
Education / Certifications:
- One-year of related experience may be substituted for one year of education, if degree is required.
- Bachelor's Degree
- ITIL Foundations (can be obtained within 6 months of hire date)
Experience:
- Minimum 6 years experience on IT development contract or related experience, 3 years of which must be experience in a business analyst or requirements analyst role
Skills & Technology Used:
- Preferred candidate will have experience with Agile Lifecycle Management tools (such as Rational Team Concert (RTC) or JIRA) and/or other process automation tools such as GitLab.
- 2+ years experience with facilitating communication/collaboration with client and development team staff through in-person and virtual settings
- Excellent written and verbal communication skills
- Microsoft Office Products (Word, Project, PowerPoint, VISIO)
Other Requirements:
- Active Secret Level Security Clearance
We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.
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