Job description

The Hotel
A South Dublin Institution established in 1828: The Royal Marine Hotel is situated in an elevated site set in four acres of beautifully landscaped gardens overlooking Dublin Bay. The 4* star Hotel offers guests a host of services.
The Team at the Royal Marine is exciting, extremely dynamic; and always working at developing a continuously growing business and a vibrant Hotel.

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Job Purpose: *
To check in/out guests in accordance with company SOP’s.

Answer phones, take reservations and deal with guest queries in accordance with company SOP’s.

Assist guests with any queries/ requests they may have.

Assist the Night Manager/ Assistant night manager with any necessary duties.

Complete the night audit.

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Duties & Responsibilities: *
To adhere to all front office procedures.
To ensure all daily Fidelio backups are completed and logged.
To complete of guest history reports.
To upsell the hotel at all times
To carry out the administration of the front office, including answering telephones, emails, and check in and out of guests
Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards, pass on logs and be up to date with all changes, new procedures and events.
Be available to deal with guest enquiries and problems in person or by phone, and deal with the same in a prompt and personalized manner.
To liaise with other departments e.g. to book dinner
To deal with book-outs or no-shows in line with hotel policies.
Be thoroughly familiar with all hotel promotions, special events, rates and hotel facilities.
Ensure that the breakfast cards are collected and posted ensuring all cards have room number on them.
Ensure that proper credit is obtained for all guests. Handle late charges according to the procedure.
Complete all duties listed on the checklist to ensure the smooth daily operations.

Upkeep of your working area to a high standard of health and safety by observing health and safety requirements
To wear clean, suitable uniform and name badge at all times
To ensure a high standard of personal hygiene and grooming
To actively participate in any training and personnel exercises designed to improve standards and performance levels
Deal with guest complaints in a friendly and efficient manner ensuring guest satisfaction at all times.
Ensure the surrounding area to the Front desk is kept in a neat manner.

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In return, we also offer excellent employee benefits including: *

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Career Development and Training

• Opportunities for advancement
• Staff Discounts on accommodation in our Sister Properties
• Complimentary Health Club and Pool Membership
• Discounted Spa treatments & Products
• Complimentary Golf in Druids Heath
• Bike to work scheme & other commuter plans
• Meals during shifts & Healthy Snacks
• Free parking
• Employee Recognition (eXcellence Points)
• Achievers of the Year
• Leaders of the Quarter
• Achievers of the Month
• X-points Reward Catalogue
• Employee Referral Bonus
• Length of Service Rewards

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IMPORTANT INFORMATION*
We value and thank you for your enquiry. We are committed to an honest appraisal, therefore if we have not contacted you within 5 days of your application we have determined that your experience and skills do not match the very specific criteria required.

All applicants must be eligible to live and work in the Ireland full time. You will be asked to provide documented evidence of eligibility.

Job Type: Permanent

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