Job description

Skills and experience

Experience for the role would be an advantage, but isn’t essential, with our structured induction and ongoing training plan to support you in your role, it’s about what you can bring as a person. You’ll need to:

• Be comfortable working as part of a team, in a fast-paced environment.
• Have a passion and natural flair for delivering an outstanding level of customer service and dealing with a wide variety of people.
• Have good computer skills.
• Be a natural problem solver.

What is a Team Member?

Following your induction and with our amazing ongoing training you will:

• Be a multi-skilled team member from welcoming and checking in guests into the hotel for their stay to serving them in the bar.
• Be on hand to answer any questions or queries you’ll be more than happy to share your knowledge about our products and services; as well as the local area and surroundings.
• Understand our systems and brand standards that enable you to deliver an outstanding guest experience.
• Be able to deal with a problem, should it arise, and go the extra mile to solve it.

Benefits

As a Team Member, not only will you get the opportunity to build a career with Whitbread, you’ll enjoy the chance to shine every day with our award-winning induction and training programmes but we will also offer a range of great benefits also, which include:

• Whitbread’s Privilege Card gives you up to 60% discount on hotel rooms across the UK, Ireland and Germany and 25% discount across our restaurant brands
• Whilst on shift, choose from our special menu, with meals starting from €2 or get 50% off the standard meal
• Access to our Employee Assistance Programme, offering a wide range of support options for you and your family
• My Rewards platform, where you can recognise your teammates and are celebrated and rewarded for top performance, team incentives and for delivering amazing guest experiences
• Uniform

Job Types: Full-time, Part-time

Salary: From €12.40 per hour

Benefits:

• Employee discount
• On-site parking

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