Job Summary:
Takes orders from customers and expedites coffee-espresso drinks and related food and beverage sales.

Food handling activities are performed in accordance with external and internal guidelines and regulatory guidelines, and an employee works effectively to minimize waste during the flow of food while maintaining a quality end product. Work includes accurate cash handling and incumbents must accurately follow internal procedures and conform to established standards. In addition, work includes setting up and delivering catering orders to appropriate customers.

An employee is accountable for the accuracy of all assembled orders, maintaining par stocks, ordering supplies, and rotating products for maximum quality. Given the extensive contact with customers, an incumbent is expected to demonstrate excellent customer relation skills.

Essential Duties:

• May prepare espresso orders for patients, staff, visitors and catering, using standard recipes and plating guidelines; assists customers with food and beverage orders by answering menu and recipe-related questions; utilizes suggestive selling techniques to maximize sales.
• Utilizes all functions of the relative Point-of-Sale (POS) system to expedite all forms of payment for products or services; reconciles cash bank and daily receipts at the end of shift in accordance with established procedure(s); reports out-of-balance conditions to management.
• Inventories supplies to maintain accurate production par levels in the customer service and/or merchandising service areas; completes production par lists, freezer pull lists, pre-meal checklists, requisitioning and waste sheets, and others of similar purpose.
• Performs work assignments in accordance with regulations and standards applicable to personal hygiene and food preparation/handling/disposal; keeps abreast of department standards, as well as local, state, and federal agency guidelines.

Education/Work Experience Requirements:
Two years of related work experience in the hospitality, retail or healthcare service fields, with strong customer service emphasis, is preferred. Depending on the assignment, work experience as a Barista may be desirable.

Licensure/Certification:

Valid Department of Health Food Handler’s permit issued by the State of Washington.