Job description

About Energo

Energo is a rapidly growing energy supplier that provides a broad range of energy products and services to customers in NY, NJ, PA and MD. Please visit our website for more information: https://energo.com/

Energo is an equal opportunity employer, and applicants considered will not be because of age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

Job Summary

Energo is seeking a positive, goal-oriented Operations Analyst. The Operations Analsyt position has been structured to enable employee growth by providing exposure across all Operations functions, including enrollments, billing, sales support, collections and customer service. Attention to detail, ability to work in a fast-paced environment, organizational skills and ability to organize and analyze data are necessary skills to succeed within this role. Multi-tasking is a must! Company offers a competitive salary based on experience, benefits, and 401K plan.

Job Description:

• Execute customer contracts in CAMS (Customer Account Management System) once contract packages have been verified by ensuring the product, price plan and all documents were filled out correctly along with proper signatures are obtained in good order
• Validate data entered into the CAMS during enrollment process
• Assist with the countersigning, organization and storing of customer contracts and other documentation
• Handle Account Maintenance matters as needed, including enrolling and dropping accounts and updating customer information
• Research and resolve enrollment issues utilizing analytical and reporting tools as well as collaborating with cross functional peers
• Perform a variety of analytical functions including the review and management of large data sets to ensure successful onboarding process and compliance with internal controls
• Create KPI reports to track team performance for various functions
• Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements
• Lead and assist with continuous process improvement projects related to enrollment controls, quality & efficiency, and automation opportunities
• Research regulatory and utility changes and analyze impact on current process
• Assist other departments as needed to provide the best customer experience
• Ad Hoc assignment

We are seeking candidates who meet the following criteria:

• Bachelor’s degree
• 1-3 years work experience required
• 1-3 years experience with a retail energy company preferred
• Proficiency in Microsoft Office and Excel required
• Strong organization skills are required, with demonstrated ability to effectively handle multiple projects and tasks, and deliver work product on time
• Eagerness to contribute in a team-oriented environment
• Ability to work creatively and analytically in a problem-solving environment
• Not afraid to ask questions and strong communication and interpersonal skills
• Must be able to work remotely on a temporary basis
• Must be able to commute to Syracuse, NY office

Job Type: Full-time

Pay: From $55,341.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Education:

• Bachelor's (Required)

Experience:

• Microsoft Office: 1 year (Required)
• work: 1 year (Required)
• Retail Energy: 1 year (Preferred)
• Microsoft Excel: 1 year (Required)

Work Location: In person

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