OBJECTIVE: Responsible for processing ACH transactions and Wire Transfers in a timely and accurate manner while providing Fanatic Customer Service to customers and internal staff.

ESSENTIAL FUNCTION

The following is a list of essential functions, which may be subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate a function.

• Deliver Fanatic Customer Service: Always Exceed Customer Expectations.
• Be the POWER of Red! Promises are always kept. One to say yes, two to say no. Bump it Up! Welcome everyone, make them feel special. Exceed Customers’ expectations, every time. Recover the Republic way, make every wrong right.
• Process and settle daily ACH Origination and Incoming files in accordance with established procedure and regulatory compliance.
• Review and process ACH exceptions, returns and stop payments.
• Notify ACH Originators of ACH returns and notices of change.
• Responsible for the timely processing of unauthorized ACH disputes according to error resolution procedures as outlined in Regulation E.
• Review and process ACH death notifications and US Treasury reclamations within the stated timeframes.
• Responsible for the daily monitoring and oversight of wire transfers, including but not limited to: entering, approving, reviewing and releasing all incoming and outgoing wires for consumer and business customers in accordance with established procedure and regulatory compliance.
• Develop and maintain working procedures for the processing of ACH and wire transfer transactions to allow for cross training and back up processing in the department.
• Handle all customer service issues, questions, troubleshooting, and/or other related matters pertaining to ACH and wire transfer.
• Complete tracking spreadsheets and reconcilements accurately and timely.
• Utilize independent judgment in resolving issues and escalate to management as necessary.
• Work with all areas of the Bank; including but not limited to: Customer Service, Deposit Operations, Retail, Treasury Management Sales and Treasury Management Operations.
• Responsible for timely and accurate daily, weekly and monthly tracking and reporting to be viewed by all levels of management.
• Attend training classes and seminars related to job enhancement.
• Compliance with all regulatory requirements such as, but not limited to: BSA/AML, GLB/Privacy, Ethics for Bankers, and Pretext Calling and Identity Theft. Completion of Compliance Training to ensure understanding of these requirements, as outlined in the Bank’s core curriculum and this positions specific curriculum on Republic Bank University.
• Performs all other duties as assigned.

REQUIREMENTS/QUALIFICATIONS

Education and Experience: High School diploma or equivalent required. Associates or Bachelor’s degree preferred. Two to four years of Banking experience required. Knowledge of ACH and/or wire transfers preferred. Experience may override the education requirements.

Skills and Competencies:

• Excellent computer skills (Microsoft Office; exposure to Banking Systems preferred)
• Attention to detail and accuracy
• Excellent communications skills, both oral and written
• Proven interpersonal and Customer Service skills
• Ability to multi-task, prioritize accordingly, and remain organized
• Strong problem-solving skills
• Ability to maintain confidential customer and Bank information in a responsible and secure manner
• Ability to “think outside the box” and bring innovative ideas to progressively develop the department
• Professional appearance demeanor
• Ability to work under minimal supervision

WORKING CONDITIONS

• Traditional office environment with no unusual work conditions
• Ability to work from home when needed

PHYSICAL DEMANDS

Republic Bank promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and employees. Please contact Human Resources with questions regarding the physical demands of this position.

• Frequently sitting
• Lifting/carrying up to 15 lbs.
• Manual dexterity for computer work
• Speaking, hearing and vision are required to perform all essential functions

We are proud to be an Equal Opportunity Employer. All qualified candidates receive consideration without regards to race, color, gender, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)