The individual is responsible for supporting the daily management of the Operations function. These responsibilities include Order Management, Efficient Inventory & Logistics Management, Customer Services Support along with general logistics and financial duties. The individual will report to the Operations Manager and work closely with Logistics and Warehouse partners. The individual will support the Customer Services Team and Finance Team in the daily management of the Operations Functions. The role’s purpose is to provide a proactive and positive service internally ensuring that all the required controls in-place to manage stock / inventory on a day-to-day basis, to maximise the sales

RESPONSIBILITIES

• Stock Control

• Stock receipts into Geodis & Ingram Warehouse
• SKU updating – keep details in System in line with Warehouse Partners
• Identify & track cost price changes
• Monitor & record Transport & associated costs for stock
• Produce reporting for Special stock shipments including – returns to US / Charity donations
• Produce and update the Weekly Back-Order Report
• Produce, update & analyse Stock Reports
• Weekly Stock Bookings/Adjustments
• Additional Duties as Required

• Order Management & Invoicing

• Manage the Daily / Hourly Export of Orders from NETSUITE to Geodis & CEVA
• Review and manage the “On Hold” orders with the CS Teams
• Update Netsuite with Daily Dispatches and Invoices
• Update Customers Daily Dispatches and Invoices
• Web Orders
  • Review & Manage Web Orders
  • Manage Back Orders
  • Support Order Issues
• Amazon
  • Manage weekly Orders
  • Manage weekly bookings
  • Manage weekly Invoices
• Returns & Exchanges
• Ensure Returns process is being followed
• Manage the Returns & Exchanges Process internally and with Returns Partners and Geodis / CEVA
• Process Credit Notes onto Netsuite Financial System
• Prepare Refund requests for finance
• Monitor Returns Process / Free Stock
• Credit Notes
• Issue Faulty Credits
• Manage account movements
• Transporter (GLS/DPD/Yodel) Issues Credit tracker
• Goodwill credits
• Manage Credit Note allocations

• Sales and Customer Service Support

• Point of contact for daily queries with internal customer service team
• Point of contact for daily warehouse and transport queries

• Warehouse & Transport Partner Management

• Ensure all complaints are logged on weekly tracker and resolved
• Manage GLS daily report
• Issue Claim Invoices
• Issue Commercial Invoice – Non-EU customers

• Additional Duties as Required

• Support Operations Manager with reporting and system updating
• Support to finance department when required