Job description

About Us

Telos Alliance is a global leader in audio, trusted by the biggest names in the media landscape. Telos Alliance's focus is to deliver innovative, intuitive solutions that inspire the creation of the most exciting and engaging audio experiences imaginable. No audio challenge is too big; no technology is beyond reach; no solution, large or small, is unobtainable. The Telos Alliance portfolio of brands includes Axia® Audio, Linear Acoustic®, Minnetonka Audio®, Omnia® Audio, Telos Alliance®, Telos Infinity®, Telos® Systems, and 25-Seven® Systems. Headquartered in Cleveland, Ohio, USA, with additional offices and dealers around the world, the Telos Alliance supports the diverse needs of audio professionals around the world with best-in-class support 24/7.

Position Summary

The Order Management & Customer Support Specialist is an outward-facing position and requires exceptional customer engagement skills for domestic and international sales and operations support, in a B2B (Business-to-Business) environment. This support includes managing customer expectations and balancing the needs of customers with internal processes and company goals. This position requires daily interactions with all departments within the company to provide the customer with solutions that fit their needs. The position is focused on client relationship management and maintenance across various time zones to further strengthen our long-term customer relations.

This person must communicate effectively across platforms and cultures as an individual and team member. The representative must proactively work to identify potential issues to resolve problems before they begin, using critical thinking skills to thoroughly manage the logistics of customer orders; and offer solutions in a timely manner.

Essential Job Duties

• Oversee success of domestic and international orders from order intake to shipment, including responding to customer inquiries and preparing import/export documentation
• Determine and respond to inquiries related to order shipping estimates and lead times.
• Process web orders quickly and send lead-time detail.
• Participate in production and sales meetings
• Handle calls and emails from the sales team as quickly as possible to ensure remote sales employees are receiving excellent in-office support

Education/Experience Requirements

• 2+ years experience providing customer and sales support in a B2B (Business to Business) environment is preferred

Qualifications – Skills, Knowledge, Abilities Requirements

• Ability to multi-task, prioritize, and effectively manage time.
• Possess a sense of urgency.
• Detail-oriented with a passion for accuracy
• Proficiency in computer skills (Windows, Excel, Word) and comfort with electronic business systems.
• Familiarity with CRM and ERP systems is a plus.
• Professional Communication Skills a must

Job Type: Full-time

Pay: $16.53 - $19.91 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Application Question(s):

• What is your desired rate of pay?
• Please describe your experience providing support in a B2B setting.

Work Location: In person

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