R003262
Northwest Denver Campus

Position Type:
Staff

Scheduled Weekly Hours:
40

Requested Start Date for this Position:
06/05/2023 - 25 days to go

Campus Location:
Northwest Denver Campus

Full-time or Part-time:
Full time

Job Summary:
Parking Enforcement Officer's primary responsibility is to ensure that drivers comply with local parking laws and ordinances and issue citations for violations.

Working at Regis University
As Regis employees, we embrace our Jesuit Catholic values of respect, inclusion and equity, and welcome employees, faculty and students from all faiths and cultures. Together, we perform our duties in alignment with the mission of the University and seek dedicated individuals to contribute to and strengthen that mission and our service to students.

Take a moment to consider our Total Rewards package:

• A generous tuition benefit for employees, spouses, and dependents
• Paid Mission leave to give employees time to volunteer in the community
• Options for flexible work
• Additional time off each year when the University closes for Winter Break
• Medical, dental, and vision insurance

Special Instructions to Applicants:
Please submit a resume, cover letter and list of references with your application. Current employees, please submit an application and requested documents by logging into Workday. Click on the Career Worklet and access the internal site.

Major Duties and Responsibilities:

Essential:

• (60%) Patrols assigned parking areas to issue parking citations for vehicles in violation of university parking regulations, including motorized bicycles. Collects and reports hourly occupancy data from the field. Completes a daily log of activity and citations/warnings issued and consistently submits the log to their supervisor at the end of the shift. Locates lost or stolen and counterfeit permits and takes necessary enforcement action.
  
• (15%) Communicates regularly with students, staff, faculty, and visitors regarding parking rules and regulations and wayfinding. At times encounters potentially stressful situations including argumentative and frustrated individuals. This also includes the operation of a two-way radio as a method of communication. Performs front line/counter customer service duties for the Parking Office for Auxiliary Services. This includes greeting customers, assisting with driver application forms, parking refunds, wayfinding, etc.
  
• (5%) Utilize the T2 Parking Flex Management System to enter handwritten citations, apply for payments, generate reports, sell permits, entry of data, quality assurance, investigation, record maintenance, information sharing, flagging vehicles with outstanding citations, etc.
  
• (5%) Coordinates, schedules, monitors all aspects of the VPCar program. This is done through Outlook meeting requests. Provides keys and informs of users of policies and rules/regulation. Ensures that users are authorized drivers. Updates and communicates policy changes to users.
  
• (12%) Coordinates and supports special parking arrangements in the field/office for other university departments' large events. These include Admissions, Career Center, etc. Enforces special parking restrictions for these events. Coordinates with Admissions to maintain the Prospective Student Parking Program this includes backup data entry, customer contact, permit assignments, general information sharing, etc.
  
• (2%) Reports shuttle data to Parking Specialist and assist with fuel replenishment, basic maintenance, and cleaning. Responds to calls from shuttle drivers regarding problems encountered during the shift.
  
• (1%) Backup for scheduling, authorizing and reserving Student Activity's vans for campus departments in 25Live.

MINIMUM REQUIREMENTS:

Education:

• High School Diploma or GED required, or equivalent combination of education, training and experience.

Experience:

• Demonstrate a track record of cultural sensitivity in collaborative settings.
  
• Six months of parking lot operations or related experience; OR, Any equivalent combination of experience and or education from which comparable knowledge, skills, and abilities have been achieved.
  
• Possession of a current Colorado Driver License is required upon employment. At least six months of intermediate, administrative, computer experience including mobile apps, data entry, report generation, correspondence, etc.

The following skills, abilities and physical requirements can be performed with or without accommodation.

Skills:

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  
• Speaking - Talking to others to convey information effectively.
  
• Coordination - Adjusting actions in relation to others' actions.
  
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  
• Cultural Sensitivity - Awareness that cultural differences and similarities between people exist and influence values, learning and behavior. Willingness to examine positionality in a diverse community and strive for equity for all members in that community.
  
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  
• Decision Making - Making independent decisions daily, addressing the best way to handle specific tasks.
  
• Communication and Collaboration - Interact effectively with an increasing diverse array of personnel, students, parents and community members. Collaborating with other support personnel and management on a regular basis.
  
• Organizational Skills - Knowing how to prioritize tasks to stay organized.

Knowledge:

• English Language - Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
  
• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  
• Mathematics - A working knowledge of quantitative skills and their application.

Abilities:

• Ability to learn new databases software quickly.
  
• Operate a motor vehicle safely while observing parking violations and conditions.
  
• Interact tactfully and effectively with customers, including hostile and irate faculty, staff, students, and visitors.
  
• Read, interpret and apply parking codes and ordinances.
  
• Use sound independent judgement within established procedures and regulations.
  
• Read and interpret maps.
  
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  
• Written Comprehension - The ability to read and understand information and ideas presented in writing.
  
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  
• Speech Recognition - The ability to identify and understand the speech of another person.
  
• Written Expression - The ability to communicate information and ideas in writing so others will understand.
  
• Deductive Reasoning - The ability to apply general rules to specific problems to reach a logical conclusion.
  
• Ability to negotiate and manage conflict/dispute resolution processes.
  
• Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (including finding a relationship among seemingly unrelated events).
  
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  
• Fluency of Ideas - The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
  
• Diversity and Inclusion - Ability to create and maintain an atmosphere of inclusive excellence that celebrates our diverse backgrounds, beliefs, and perspectives.

Physical:

• Works to repair or maintain parking lot equipment. This involves stooping, bending, keeling, reaching, etc.
  
• Lifting & Carrying: Frequent moving of cones, barricades, signage and other parking equipment.
  
• Body Positions: Walking and standing on the pavement for up to six hours and sitting in a vehicle for up to 8 hours.
  
• Hearing - The ability to focus on a single source of auditory (hearing) information in the presence of other distracting sounds and identify and understand the speech of another person.
  
• Vision - The ability to see details of objects at a close range (within a few feet of the observer) and see details at a distance.
  
• Mobility - The ability to travel easily between campuses or buildings within each campus.

WORKING CONDITIONS:

Working involves exposure to extreme temperatures, fumes and odors. Working year-round outdoors in varying weather conditions including rain, cold, and extreme heat.

Other Requirements:

Valid Colorado Driver License.

Ability to work with a diverse group of people and personalities and respond gracefully and respectfully in high-pressure situations.

Work Schedule: The shift is Monday - Friday, between 7:00 am to 8:00 pm and weekends as needed for special events.

To view our Benefits Guide use either the link or the web address below.

Benefits Guide - Fiscal Year 22-23 or

https://www.regis.edu/_documents/about/offices-and-services/human-resources/regis-university-employee-benefits-guide.pdf

Pay Rate:
$18.00 / hour

To apply, visit https://regis.wd5.myworkdayjobs.com/en-US/RegisUniversity/job/Northwest-Denver-Campus/Parking-Enforcement-Officer-Auxiliary-Services_R003262 .

Since 1877, Regis University has been using our Jesuit background to provide an education for men and women of all ages and faiths and is accredited by the Higher Learning Commission: A Commission of the North Central Association of Colleges and Schools. Inspired by St. Ignatius Loyola, the mission of Regis University is to educate men and women of all ages to make a positive impact in a rapidly-changing global society. We encourage our students to seek truth, live purposeful lives, and continually examine and attempt to answer the question: "How ought we to live?" Regis University's Northwest Campus is the main campus and administrative hub, located in Denver, Colorado. Regis University has three additional campuses in Colorado Springs, Colorado, Thornton, Colorado and the Denver Tech Center, as well as distance learning initiatives.

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