Parking Office Representative
Full Time
United States
$4,282 - $6,025 a month
Posted
Job description
Class Title
Parking Office Representative
Class Code
165
Salary
$4,282.00 - $6,025.00 Monthly
Basic Function
Under general supervision, performs cashiering/accounting work related to parking citations, parking permit programs and daily parking; inputs data to the computer regarding parking citations, fines, permit fees, prepares reports and correspondence, responds to inquiries and complaints and performs other duties as assigned.
Distinguishing Characteristics
Initially, under immediate supervision, incumbents perform cashiering/accounting work related to parking citations, parking permit programs and daily parking while learning related policies and procedures. As experience is gained, there is greater independence of action within established guidelines. The Parking Office Representative is distinguished from the next higher classification of Parking Office Supervisor by the greater scope, impact and decision-making required and by supervisory and coordination responsibilities.
Typical Duties
(May include, but are not limited to those duties listed below.)
Receives and processes payments from customers for payment of fines and fees, both in person and by mail. Prepares receipts and refund checks. Oversees issuance of parking permits.- Compiles and inputs citations and other records into the computer; generates and distributes reports; reviews computer reports for accuracy and makes necessary corrections.
- Maintains various records, reports and logs related to parking citation fines and payment plans, parking permit programs and daily parking. Coordinates computer system upgrades with information technology staff.
- Answers customer inquires regarding current laws, regulations and procedures; explains rate structures for parking fines, permit fees and daily parking; researches questions or problems and does follow up as required. Resolves or refers as appropriate.
- Listens to and responds accordingly to complaints of upset citizens; frequently assists difficult customers.
- Performs various other clerical tasks related to the parking citations, permit programs, and daily parking including typing and filing, balancing and checking cash receipts, preparing the daily deposit, processing in-coming and outgoing mail and preparing correspondence.
- Communicates with other divisions, departments, public agencies and other jurisdictions regarding parking and permit programs. Maintains communication with parking enforcement officers regarding vehicle immobilization program, verifying status of the vehicle in question and confirming whether the vehicle may be booted.
- Within prescribed procedures, initiates collection of outstanding parking citations, signs up public for hearings and payment plans.
- Prepares required forms for administrative hearings and civil filing actions. Prepares data related to contested citations for adjudication. Prepares required forms for administrative hearings and civil appeals. May work with outside collections agencies and/or programs.
- Assists the Parking Office Supervisor in researching parking related projects.
- Trains new and existing staff on procedures and other department tasks.
- Issues parking citations and verifies corrections when appropriate.
- Uses Department of Motor Vehicle link, complying with confidentiality laws.
- May act as the supervisor in his/her absence.
- Oversees the parking of vehicles at the Locust Garage and may perform minor maintenance or repair on parking equipment at the Locust Garage.
- Performs other related duties that may be reasonably expected as part of this classification.
WORKING CONDITIONS
Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. Additionally, the position requires near and far vision in reading written reports and work-related documents. Acute hearing is required when providing phone and personal service. The need to lift, drag and push files, paper and documents weighing up to 25 pounds is also required.
Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.
Minimum Qualifications
The minimum qualifications for Education, Experience, Knowledge, Skills and Abilities are the following:
Education and Experience:
- High school diploma or tested equivalent; and
- Two (2) years of experience in cashiering/accounting or banking, which included customer service and general clerical responsibilities.
Knowledge
:
- Standard office procedures, practices and equipment.
- Cashiering/accounting practices.
- Exceptional customer service standards.
- Basic computer skills and knowledge of keyboard (touch typing).
Abilities :
- Read, understand and review documents for accuracy and relevant information.
- Learn parking office policies, procedures and guidelines.
- Read and interpret local and state laws related to parking.
- Make sound decisions within established guidelines.
- Organize, prioritize and follow-up on work assignments.
- Coordinate multiple projects under the pressure of deadlines.
- Learn specialized computer applications.
- Perform basic mathematical calculations; count money quickly and accurately.
- Maintain confidentiality.
- Communicate clearly and concisely, both orally and in writing.
- Follow written and oral directions.
- Work independently and as a member of a team.
- Establish and maintain effective working relationships; tactfully deal with the public, in person and by telephone, in situations where relations may often be strained or difficult.
Licenses and Certificates
- Some positions may require at time of hire possession and continued maintenance of a valid California Class C driver’s license.
DESIRABLE QUALIFICATIONS
- Bilingual ability to speak and write in English and Spanish.
- Knowledge of municipal and state laws dealing with parking programs.
- Knowledge of 10-key by touch.
Career Ladder
- Parking Program Manager
- Superintendant of Parking Services
- Parking Office Supervisor
- Parking Office Representative
- Parking Attendant
Class Detail
Reports to: Parking Office Supervisor
Supervises: Non-supervisory
Bargaining Unit: Service
Classification No.: 165
Date of Issue: 6/07
Supersedes: 10/14
Update: 02/23
Other Class Spec Title 2
SALARY
- This classification belongs to the Service bargaining unit and has a nine-step salary range. All classifications in this bargaining unit add an additional wage Step J on 7/14/18 by MOU agreement. Appointment may be made commensurate with experience. The current salary schedule is posted on the City website. See MOU for salary practices.
UNION REPRESENTATION
- This classification belongs to the Service Employees' bargaining unit. All employees within this unit are represented by the Service Employees' International Union.
APPOINTMENT
- Any candidate selected by the appointing department may be required to pass a pre-employment medical exam administered by a City-selected physician before hire to non-sedentary positions. Prior to starting work, all newly hired employees will be fingerprinted, to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment
. Candidates must present documentation verifying authorization to work in the United States and take a loyalty oath as required by the State of California at the time of hire. Appointments to regular positions are subject to a six-month probationary period (unless specified as 12-month by Service Employees MOU) which is considered a part of the selection process. Probationary employees may be terminated without recourse during this period. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing.
LEAVE
Vacation – 80 hours/year up to 5 years, 120 hours/year 6-10 years, plus 8 hours for each year after 10 years up to a maximum of 160 hours/year.
Sick – 12 days/year
Holidays – up to 11 days/year
Floating Holidays - 24 hours per year - prorated for part-time
Floating Holidays - 24 hours per year - prorated for part-time
INSURANCE – (available to employee and eligible dependents)
Medical – Depends on plan selected; City generally pays 95% of the cost of coverage (pro-rated for part-time).
Dental, Vision, Employee Assistance Program – City currently pays full cost of employee and family coverage (pro-rated for part-time). Plus an additional $29.50 per pay period.
Dental, Vision, Employee Assistance Program – City currently pays full cost of employee and family coverage (pro-rated for part-time). Plus an additional $29.50 per pay period.
Life – City provides a $20,000 life insurance policy.
Long Term Disability – City provides a long term disability plan.
RETIREMENT
All new regular employees become members of PERS. Public Employees' Retirement System (PERS) 2% @ 62 (3 year average). Prior PERS membership may affect retirement formula. Employees contribute 9.75% of their salary to PERS on a pre-tax basis. An employee is vested after 5 years of membership. No Social Security is withheld.
ADDITIONAL BENEFITS (not all inclusive)
457 Deferred Compensation Plan
Accident Protection Insurance
Bilingual Pay if required by position
Cancer and Critical Illness Insurance
Direct Deposit
Discount Bus Pass Program
Flexible Spending Plans for Health & Dependent Care
Longevity Pay (after 10 years and 15 years)
In lieu Medical Reimbursement of $200 /month (if not participating in City offered Medical Plan)
Shift Differential
Supplemental Life Insurance
Tuition Reimbursement
The information included in this listing is subject to change and does not constitute an expressed or implied contract. Leaves and most Insurance contributions are pro-rated for part-time benefited employees.
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