Job description

Passenger Assistance Agent (Part-Time) - O'Hare International Airport (ORD) - Chicago, IL
ORD00002712

Passenger Assistance
Help our passengers start their journey with a smile
Passenger Assistance Agents serve customers who may need extra help traveling through the airport by transporting them in wheelchairs or carts to and from the gate and, when necessary, onto the aircraft. They are also trained to work in the airport lobby assisting customers upon arrival and check-in at the airport by greeting customers, handling bags (as if they were their own!), ticket verification, and more.
If you enjoy helping others, meeting diverse people from around the world, and the excitement of working at the airport, a Passenger Assistance Agent position at United Ground Express, a subsidiary of United Airlines, is right for you.

Providing Safe, Caring, Dependable, and Efficient service to our passengers

Safely and comfortably lift disabled passengers with assistance from one mobility device to or from an aircraft seat
Push passengers in wheelchairs to and from gates
Carry passengers’ carry-on luggage
Greet and assist customers upon airport arrival
Assist with checked and claimed luggage
Direct passengers to appropriate security lines at TSA
Assist passengers with any problems, questions, or concerns

You’ll be provided the tools you need on the Runway to Success!

We provide paid training, including orientation, classroom, virtual, and on-the-job training
When you’re ready, you can explore roles such as Lead Agent, Dispatcher, Compliance Coordinator, Supervisor, General Manager and more

Flexibility

Since this is a union job based on seniority, you will be assigned your initial schedule to meet our needs at the airport
You must be available for day shifts, night shifts, weekends, and holidays
You will be required to work mandatory overtime, when necessary
As you gain seniority, you can trade days with colleagues, pick up extra hours and have more control over your schedule
Punctuality and reliability are essential – we’ve got flight schedules to meet!

We reward your efforts

$18.00 per the union contract, plus tips
Flight privileges: you and your family can fly anywhere in the world on stand-by across United Airlines’ amazing global network
UA Discount Program for flights when you want to purchase a ticket
Paid Time Off (PTO)
And More

UGE requirements

High school diploma, GED or preferred
Minimum of 18 years old
Excellent communication skills
Must be able to read, write, and speak English fluently
Ability to operate a computer/tablet to enter and retrieve data
Must be willing and able to perform a variety of physical activities including, bending, stooping, climbing, and working in tight spaces
Must be able to be alert to moving vehicles or aircraft and use radio equipment
Must be able to read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags
Eligibility to obtain necessary credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal) per local requirements
Legally authorized to work in the United States without sponsorship
Must be able to work during day and night shifts, weekends, and holidays; mandatory overtime may be required based on operational need
Successful completion of interview required to meet job qualifications

ADA Specifications

Ability to operate a computer to enter and retrieve data
Ability to lift up to 70lbs on a consistent basis
Ability to pass all pre-screening clearances (including fingerprinting, a background check, and drug screen)

UGE is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

United Ground Express
United States-IL-ORD - Chicago - O'Hare
United Ground Express
Part-time

Mar 31, 2023, 1:27:58 PM

Job Type: Part-time

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