Job description
#121411 Passport Acceptance Agent
Extended Deadline: Thu 5/18/2023UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.
For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy
UCSD Layoff from Career Appointment: Apply by 02/10/2023 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 02/21/2023 Eligible Special Selection clients should contact their Disability Counselor for assistance.
- This position is open until filled. First Review Date 02/21/23.
POSITION OVERVIEW
This position serves as a designated Passport Acceptance Agent in accordance with US Department of State guidelines and is responsible for risk management in regards to the prevention of the issuance of fraudulent passports. Incumbent is responsible for careful review and intake of documents, forms, identity verification and proof of US Citizenship related to completing passport applications ensuring compliance with Department of State regulations. Incumbent operates camera equipment for photo services and also handles cash, performs credit transactions, deposits, reviews daily balances, and participates in Passport department projects as needed.
To review the full job description for this position, please visit: https://drive.google.com/file/d/1d5PFKdvHHvH4yEFM3B6kHAJuRySF2MVr/view?usp=sharing
THE "WHY"
This is an exceptional opportunity to do innovative work that means more to you and those we serve at UC San Diego. Recognized as one of the top 15 research universities worldwide, our culture of collaboration sparks discoveries that advance society and drive economic impact. Best practices and best people at the best place to work! Our candidates come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our organization thrive!
Our organizational core values (People First, Innovation, Integrity, Excellence, Accountability) define the culture at Business & Financial Services and push us to be our best. We’re excited to grow our team and learn from people that want to make a difference. If you love what you do and comfortable with designing for the future, we encourage you to consider joining our progressive organization. We recognize that candidates come with a wealth of experience and talent beyond just the technical requirements of the job. Diversity of experience and skills combined with passion is the key to innovation and excellence. To do great, we have to be great. Our organization places particular emphasis on equity, diversity, and inclusion incorporating exit interview feedback to enhance retention efforts and advance issues affecting the overall staff experience. If you're a team player with bold ideas and execution, now is the right time to connect!
You are encouraged to review additional information about our organization:
Passport Office
About UCSD
Benefits
Our employees enjoy competitive compensation packages and educational opportunities in a diverse, stimulating workforce.
This position is also eligible for full:
1) Health/Dental/Vision Insurance
2) Vacation/Holidays
3) Life Insurance
4) UC Retirement Plan
NOTE: Salary placement is determined by the top candidate’s overall qualifications/relevant experience, market data, and internal equity.
QUALIFICATIONS
High School Diploma / or equivalent experience/training.
Excellent written, verbal, and interpersonal communication skills.
Strong customer service skills with experience in a busy, service-oriented office atmosphere with frequent interruptions, varied work assignments, and fluctuating priorities while meeting deadlines.
Proficiency in the use of spreadsheet and database software.
Cash handling and/or sales experience with the ability to accurately record transactions.
Ability to audit ledgers for appropriateness of expenses and make sound recommendations for resolutions
Proven ability to understand the information provided in organization meetings, to effectively record and communicate the information to appropriate staff, and apply the information to project operations.
PREFERRED
Working knowledge or experience working as a U.S. Passport Agent.
SPECIAL CONDITIONS
- Job offer contingent on DOJ/FBI Background Check clearance
- Must be a U.S. Citizen - Federal Regulations require all new or replacement passport applications to be processed by an Acceptance Agent who is also an U.S. Citizen.
- Must pass the Passport Agent certification within probationary period.
- Overtime may be required during peak periods.
Pay Transparency Act
Annual Full Pay Range: $40,700 - $78,258 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent: $19.49 - $37.48
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).
To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html
UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.
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