Do you love to care for patients in a warm and welcoming environment?

Gastro Health is currently looking for a detail-oriented Patient Collections Specialist to join our team!

Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours – and we enjoy 7 paid holidays per year plus paid time off.

Here are some of the duties you will be responsible for:

• Manages patient accounts (overdue balances).
• Maintain active communication with patients until the account is paid or referred to other appropriate agencies for further collection activity.
• Update patient account information including bad addresses
• Negotiates payment of all current and past due accounts by direct telephone and written correspondence.
• Runs monthly aging report based on last action and current A/R to identify accounts that require follow-up.
• Utilizes collection techniques to resolve accounts according to the company's policies and procedures.
• Manage all HOLD buckets on a daily basis for self-pays.
• Answer all incoming patient calls
• Balance and close open payment batches at the end of each day
• Process credit card payments from patients via telephone and virtual terminal
• Work correspondence, bankruptcy, bad debt, and NSF payments. \
• Process patient refunds via credit cards or request checks from AP
• Process HSA payments received via mail
• Post payment checks from transworld for Phase II collections

Applicants will be considered based on successful completion of one of the following:

• Certificate from college or technical school
• Knowledge of medical terminology utilized in medical collections and billing (CPT, ICD-9, HCPCS).
• Bilingual in Spanish/English with the ability to compose correspondence in both languages.
• Experience in customer service
• eCW experience preferred

Gastro Health is the largest gastroenterology multi-specialty group in the country. We are over 300 physicians strong with over 100 locations throughout the nation, including Florida, Alabama, Ohio, Maryland, Washington, Virginia, and Massachusetts. We employ the finest gastroenterologists, pediatric gastroenterologists, colorectal surgeons, and allied health professionals. Gastro Health is always looking for talented individuals who share our mission to provide outstanding medical care and an exceptional healthcare experience.

We offer a comprehensive benefits package to our eligible employees, which includes: Cigna healthcare, dental, vision, life insurance, 401k, profit-sharing, short & long-term disability, HSA, FSA, and PTO plus 7 paid holidays.

Plus:

• This position offers a great work/life balance!
• We are growing rapidly and support internal advancement
• We offer competitive compensation

Benefits:

• 401(k) retirement plans
• Profit-Sharing
• Dental Insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Disability insurance
• Pet insurance

COVID-19 considerations:
Temperature checks at check-in, mask worn while on-premise, and hand sanitizing stations throughout the building

Gastro Health is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

We thank you for your interest in joining our growing Gastro Health team!