Job description

PATIENT COORDINATOR

Assignment:

Beverly Hills Rejuvenation Center is a premier medical spa/wellness center looking for a Full-Time Patient Coordinator. The Patient Coordinator provides exceptional customer service to all clients, while effectively maintaining front desk procedures including greeting patients, managing the patient check-in and check-out processes, answering phone lines, scheduling appointments, managing in-clinic patient flow, confirming appointments and addressing patient questions. This position also involves sales, working in collaboration with medical providers conducting patient consultations to deliver the best products/services to meet patient needs and deliver the desired outcome.

Minimum of 2 years experience working in an Aesthetic practice (Medical Spa, Plastic surgeon, Dermatology) strongly preferred.

Job Duties, Responsibilities and Capabilities :

• Greet patients
• Answer multi-line phone system
• Schedule patients
• Have full knowledge of BHRC products/services and have the ability to answer patient questions
• Conduct patient consultations

• Check patients in and out
• Responsible for accurate invoicing and payment collection
• Manage patient leads, and convert into appointments and sales
• Confirm patient appointments daily
• Educate patients on pre and post treatment instructions
• Create daily reports required by management
• Create daily payment collection reports and review merchant account reports to assure accuracy; resolve discrepancies
• Assist providers and staff with patient flow
• Assist with treatment room turnover/setup when needed
• Maintain cleanliness of front desk and reception area
• Maintain professional appearance
• Maintain patient confidentiality, including HIPAA and practice specific compliance guidelines
• Ship and receive packages

Qualifications:

• Minimum of 2 years experience working in an Aesthetic practice (Medical Spa, Plastic surgeon, Dermatology) strongly preferred
• High school diploma or equivalent
• Documented sales abilities, ability to meet/exceed sales goals

• Excellent customer service
• Excellent follow through and follow-up
• Familiar with using a multi-line phone system
• Demonstrate computer literacy including use of office EMR
• Possess excellent communication, organization, and problem-solving skills
• Ability to work in a fast-paced environment and handle stressful conditions
• Ability to learn products and services quickly
• Excellent phone skills
• Ability to deal with difficult/unhappy patients
• Ability to prioritize and handle a variety of tasks simultaneously
• Ability to work with frequent interruptions
• Possess a friendly, can-do attitude, team player mentality

Patient Coordinator must be available to work eight-hour days, five days a week, Tuesday-Saturday.

Job Type: Full-time

Pay: $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Healthcare setting:

• Med spa

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In person

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