Job description

Location: Cork

We are a small business that is rapidly growing and we appreciate our team to be involved in that growth. We encourage ideas, improvements and personal experience. We are looking for an exceptional Patient Co-Ordinator to carry out administrative duties and to provide a professional and friendly atmosphere for our patients. Understanding the importance of thorough follow up communications and delivering on set targets. This role will require communication across various social channels, email and over the phone.

KEY RESPONSIBILITIWES:

• You will be expected to complete duties to ensure the smooth running of the overall day to day operations of the clinic.
• You will be expected to complete all administrative duties accurately and in a timely manner.
• Ensure patients feel welcomed by providing an informative, engaging and friendly experience during every visit.
• Taking responsibility for the appointment book for consultations and bookings and keeping patients informed of any changes to the schedule in a timely and efficient manner.
• Ensuring you contact patients for follow-up/review appointments.
• You will be expected to accurately update stock counts and records.
• You will be expected to enhance the patients experience and drive the upsell of treatments.
• Working with the team and on your own initiative to maintain a clean, healthy and safe working environment throughout all areas of the clinic.

SKILLS/ATTRIBUTES:

• Positive, enthusiastic and friendly attitude.
• Reliable and trustworthy.
• Passion for helping and connecting with people to build trust and good rapport.
• Ability to plan and manage time affectively, and a drive to reach targets and goals.
• Proven ability to prioritise and multi-task within a fast paced environment.
• Excellent written and verbal communication.
• Strong organisational skills.
• Confident to communicate in a professional manner through various
• Computer literate.
• Being able to adapt to change.

JOB TYPE:

• Fulltime
• Weekend cover required
• Willingness to help with other location cover

EXPERIENCE:

• Customer Service 3+ years.
• Clinic experience would be an advantage.
• Experience with KPIs desirable.

EDUCATION:

• Leaving Certificate
• Medical Admin qualification an advantage.

WHAT DO WE OFFER?

• Training on our sales process, systems and treatments.
• Excellent perks and discounts.
• €12-€15 p/h D.O.E

Job Type: Full-time

Ability to commute/relocate:

• Waterford, County Waterford: reliably commute or plan to relocate before starting work (required)

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