PRMO Established in 2001, Patient Revenue Management Organization (PRMO) is a fully integrated, centralized revenue cycle organization supporting all of Duke Health, including Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, the Private Diagnostic Clinic, and Duke Primary Care. The PRMO focuses on streamlining the revenue cycle through enhanced management of scheduling, registration, coding, HIM operations, billing, collections, cash management, and customer service. The Mission of the PRMO is delivering quality service by enhancing the patient experience, providing financial security, and preserving Duke’s reputation and mission of advancing health together. Our Vision is to be recognized as a world class innovative revenue cycle organization that values our people, patients and performance.

Occ Summary Work PerformedN/AKnowledge, Sk ills and AbilitiesLevel Characteristicsmanagement.Explain billing to pat ientsand procedures.Check-outskills. Knowledge of medicalSchedule tests andprocedures. Complete and distributeancillary service requisitions.acc ording to PRMO credit and collection policies. Determine the amountStron gverbal and written communication. Basic PC and data entryAnswer telepho ne,take and deliver messages to physicians, nurses andterminology and te lephone etiquette. Demonstrated ability to organizerelationships with ot hers. Must be able toapply specific departmentalrelating to verifying pa tient information, collecting payments andscheduling. Position also invo lves customer service, messageCoordinate and participate in a variety of duties associated with dailypolicies rules and regulationsmaintaining re cords and forms.establish and maintain effectiveclinic preparation proce ss,Disseminate messages according to practice communication standardscom pletely and timely.Prepare for clinic visits by reviewing next day patie nts and completingpatient identification, patient check in/out, chargepo sting, cashothers. Report obtainedpatients. Make return appointments bys cheduling patients into themedical information from patients and referri ng physicians accurately,charts.Check-in patient upon arrival in the pra ctice.Enter pre-visit orders and prepare new patient charts. Pick up X-r ays,encounter forms.reports, petty cash and collectionsbag. File history sheets, ancillaryIDX.on insurance plan.Prepare encounter forms. Investi gate and account formissing encounter forms. Audit encounter forms forco mpleteness andpreparation and referralspatient record documentation.Retu rn medical records. Attachforms and obtain signature as required bypolic y and procedure.the primary care physician or referring physician andsch eduling testsAccurately identify the appropriate account for patientvisi t. PresentIdentify correct patient information in IDX. Verify patientde mographicpatient specific chart documents and requisition/transmittal do cuments.private physician officedata. Edit IDX as needed.insurancecards as indicated by procedure. Coordinate allBatches encounter formsorcharge posting inreports and all otherrequiredHIPPA/Medicare documentsto thea nd written instructions, interact tactfullywith customers andCopy, file and distributedistribution, ancillary scheduling andaccuracybefore batch ing.labs/procedures as requested. Maintaincorrect appointment type, enteringnext day preparation activities.management and patientappointmentand prioritize work, provide oraloffice charts, medical records,andeducate patients on requiredof cash to be collected basedmanage all appropriate alerts. Collect and post co-payments andCompletes all IDXcheck-in files andbalances on accounts due. Imprint all

Minimum Qualifications

Education

Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education

Experience

Minimum of one year of work experience in directly communicating and activities. providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or

Degrees, Licensures, Certifications

N/A

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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.