Description

Patient Services Specialist - Breast Care Center @ Swedish First Hill

Part Time (20 hours a week)

Day Shift

Hiring Bonus for eligible external candidates who meet all conditions for payment - this is in addition to the fantastic benefits and compensation package offered by Providence that begin on your first day of employment. Join us, and find out how many ways we offer you the chance to focus on what really matters - our patients.

The patient services coordinator serves as an integral part of the team at the Swedish Breast Imaging Center. As the first point of contact to the patient, they must exhibit exceptional customer service skills. Communication tone and proactive problem solving are key to successfully assisting patients when they call and/or arrive in the SBIC department. This position performs a variety of front office clerical and support tasks within an outpatient setting. Primary responsibilities include appointment scheduling, patient registration and timely check-in/communication to the technical team when patients arrive for their appointments. All duties are to be completed with an exceptional customer service approach designed to optimize the patients experience in the Breast Imaging Center.

• Demonstrates exceptional customer service skills in all interactions with patients and their families, coworkers and physicians, and affiliated office staff both in person and on the phone.
• Answers and triages incoming phone calls. Takes messages as necessary and relays to appropriate staff. Mails or faxes reports at provider’s request. Schedules patients for upcoming appointments in Epic and completes Pre-registration if applicable.
• Performs timely and accurate registration and check-in of arriving patients. Both Pre-registration and point of service registration processes in Epic must include all information needed to send complete and accurate claims information to the billing office including, but not limited to, accurate patient demographic and insurance information.
• Notifies appropriate staff of patient arrival. Prints and distributes admit forms as necessary.
• Processes all incoming departmental mail. Completes mail distribution of patient result letters, physician result letters and patient reminder notices. Logs outside films/CDs into Epic.
• Completes other support tasks as required. These include but are not limited to film room tasks such as filing and requesting prior films, medical records processing, or scanning images/documents into Epic system.
• Keeps work area neat, orderly and well stocked with the necessary supplies. Keeps patient waiting area orderly through the work day, maintaining pamphlet and magazine supply.
• Demonstrates a good understanding of the overall departmental operation, following departmental policies and procedures.

Required qualifications:

• 6 months experience performing general and specialized office duties.
• Experience in obtaining insurance verification, referrals, and authorizations.
• Experience with medical terminology and basic medical record processes.

Preferred qualifications:

• 1 year experience performing general and specialized office duties.
• Prior hospital or clinical experience.
• 1 year scheduling experience.
• Experience with computerized scheduling or relational databases

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.

About the Team

Swedish is the largest not-for-profit health care system in the greater Seattle area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); emergency rooms and specialty centers in Redmond (East King County) and the Mill Creek area in Everett; and Swedish Medical Group, a network of more than 128 primary care and specialty care locations throughout the Puget Sound. Swedish, named a LinkedIn Top Company to grow your career, employs nearly 13,000 caregivers (all employees), including nearly 1,400 providers. Whether through physician clinics, education, research and innovation or other outreach, we're committed to caring for the people in our region and beyond.

We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment.

We are committed to cultural diversity and equal employment for all individuals. It is our policy to recruit, hire, promote, compensate, transfer, train, retain, terminate, and make all other employment-related decisions without regard to race, color, religious creed (including religious dress and grooming practices), national origin (including certain language use restrictions), ancestry, disability (mental and physical including HIV and AIDS), medical condition (including cancer and genetic characteristics), genetic information, marital status, age, sex (which includes pregnancy, childbirth, breastfeeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, genetic information, and military and veteran status or any other applicable legally protected status. We will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified caregiver or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business.

We are a community where all people, regardless of differences, are welcome, secure, and valued. We value respect, appreciation, collaboration, diversity, and a shared commitment to serving our communities. We expect that all workforce members in our community will act in ways which reflect a commitment to and accountability for, racial and social justice and equality in the workplace. As such, we will maintain a workplace free of discrimination and harassment based on any applicable legally protected status. We also expect that all workforce members will maintain a positive workplace free from any unacceptable conduct which creates an intimidating, hostile, or offensive work environment.

Requsition ID: 175304

Company: Swedish Jobs

Job Category: Patient Access

Job Function: Revenue Cycle

Job Schedule: Part time

Job Shift: Day

Career Track: Admin Support

Department: 3901 SFH BREAST CARE CTR

Address: WA Seattle 1101 Madison

Pay Range: $22.53 - $32.54

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.

Swedish Health Services is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.