Job description
TD Description
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing over 9.8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Cherry Hill, N.J.
We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; paid time off and work/life benefits to maintain a good balance.
Department Overview
ONSITE ROLE
Sunday-Tuesday, Thursday & Friday
Job Description
Responsible for researching more complex questions and transactions that cannot be resolved within minutes, frequent interaction with corporate Customers, as well as internal Lead and Supervisory staff
Ensures deadlines are met on a daily basis
Answers questions for Customers, branches, and department Employees
Trains junior Employees and updates staff on new procedures
Reviews items and reports quality issues to the appropriate level
Acts as back-up to Payment Operations Lead when necessary
Contributes to procedural changes as needed
Prepares Customer statements as needed
Supports stores, various departments and areas/products when needed
Answers Payment Operations questions for department Employees and Internal Staff
Job Requirements
2-3 Years of related experience
Knowledge of Payment Operations industry, including systems, products and services
Developing knowledge of Payment Operations product implementation practices, if a product development position
Strong Customer service skills, including ability to identify client issues, research skills and ability to translate complex material and information for end users
Excellent PC skills, including proven knowledge of Windows and ability to operate standard office equipment
Strong communication skills, both verbal and written
Ability to mentor and serve as a resource to Payment Operations Specialist I & II
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.
If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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