Job description

Case Manager / Personal Agent

Are you detail-oriented, self-motivated, and passionate about making a positive impact? Come join our team!

We are looking for elite professionals who want to work in a supportive and collaborative work environment, where loyalty and value-driven work is rewarded, and caseloads are kept low to ensure quality service and interaction.

This position is for a Case Manager (called a Personal Agent) serving adults who experience intellectual/developmental disabilities (I/DD) in Douglas County.

As a Personal Agent, you will have the opportunity to make a positive impact in the lives of those we serve. Through a person-centered planning process, you will work with customers (the individuals we serve) to plan, develop, and implement individualized support plans based on their needs, goals, and dreams.

Personal Agents must be able to:

• Demonstrate effective documentation techniques.
• Communicate effectively (both oral and written).
• Plan and facilitate/coordinate meetings involving customers, their families, local agencies, and community partners.
• Work independently and efficiently to organize time and meet deadlines.
• Remain calm and use good judgment during confrontational or high-pressure situations.
• Make decisions independently in accordance with established policies, procedures, and Oregon Administrative Rules.
• Facilitate Medicaid services for persons with I/DD in accordance with Federal, State, and the organization’s established rules, policies, and procedures.

Minimum Requirements:

• A bachelor's degree in behavioral science, social science, or a closely related field; or a bachelor’s degree in any field and one year of human services related experience; or an associate’s degree in a behavioral science, social science, or a closely related field and two years of human services related experience; or three years of human services related experience.
• Knowledge of the public service system for developmental disabilities services in Oregon.
• Proficient computer skills including experience with MS Office Suite.
• Excellent verbal and written communication skills.
• Strong organizational and problem-solving skills.
• Valid Oregon Drivers License.
• Pass a background check.
• Residence in Oregon and within county/counties served (or reasonable distance).

Compensation & Benefits:

$28.56 per hour with incremental increases

We provide creative incentives, opportunities for training and development, and a competitive benefits package to reward loyalty and value-driven work.

Benefits include 100% Employer-paid Medical/Dental/Vision, Escalating PTO scale, 11 paid holidays, 401(k) + employer match, Life Insurance, LTD, AD&D, Health and Wellness benefit, Extended Illness Bank, and annual holiday and longevity incentives.

***ALL INQUIRIES AND SUBMISSIONS ARE HELD IN STRICT CONFIDENCE***

NOTE: Due to the volume of applications, we will only be contacting those selected for interview. If you are not contacted, please know - we greatly appreciate your time and are so thankful for your interest.

Job Type: Full-time

Pay: $28.56 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

License/Certification:

• Oregon Driver's License (Preferred)

Work Location: In person

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